Development Software Engineer

MARC KOFFSKEY

*** ********** ***** **********, ** 29615

*********@*****.*** 864-***-****

INFORMATION TECHNOLOGY EXECUTIVE

STRATEGIC PLANNING & INFRASTRUCTURE DEVELOPMENT

EXECUTIVE SUMMARY

Accomplished and results-driven Information Technology Executive with extensive experience shaping IT strategies and developing transformative infrastructure solutions that deliver immediate results and product-development improvements across enterprise-level organizations. Proven track record of designing and executing new initiatives that optimize operations, elevate support delivery, as well as strengthen service offerings. Leverages substantial background in engineering and operations management to lead design and execution of customized IT solutions and enhancements. Sterling history of building and leading successful cross-functional teams from the ground up, with keen ability to translate complex technical information while steadfastly reacting to rapidly changing environments.

Areas of Expertise

Program Management – Project Management – Business Development – Budgeting & Expenditures – System Integrations

Team-Building, Training & Development – Process Improvement – Emerging Technologies – Presentations & Negotiations

Solution Development – Relationship Management – Business Analysis – Contract Negotiations – Procurement – Communications

PROFESSIONAL EXPERIENCE

INTERACT PUBLIC SAFETY – Winston-Salem, NC 1991 TO PRESENT

Leading emergency-response enterprise providing portfolio of product solutions supporting domestic agencies, first responders, and citizens.

CHIEF SCIENCE OFFICER [2010 TO PRESENT]

Analyze competitive marketplace and emerging technologies to define opportunities for expanding portfolio of public-safety software. Identify key roadmaps and product initiatives based on established target audiences and user experience across network of police officers, emergency dispatchers, and fire-control professionals. Advise peer executives on key opportunities for integrating proprietary products and services with mobile applications for use in proactively communicating emergency situations. Orchestrate development and analysis of historical data needed to determine product needs and determine new revenue streams. Manage daily operations for nine-member team of Programmers, Solution Architects, and Product Developers.

• Developed and deployed first mobile application across two distinct test sites, successfully aligning product usage and experience with established business objectives and end-user criteria.

• Ensured optimal uptime during critical usage periods by consistently delivering robust product architecture.

• Integrated cloud-based technology into mobile-application portfolio using iOS and Android platforms.

EXECUTIVE VICE PRESIDENT – CUSTOMER SUPPORT [2007 TO 2010]

Leveraged subject-matter expertise in software products and engineering services to drive achievement across network of Client Support and Field Engineering teams. Established corporate best practices and key methodologies to ensure unilateral approach to client engagement and issue resolution, conducting extensive training programs for 40+ field and help-desk resources. Led comprehensive recruitment, training, and coaching for all acquired resources. Collaborated with cross-functional business segments to analyze potential candidates for employment and provide key strategies for driving employee engagement and retention.

• Reduced volume of help tickets 65% during tenure by implementing multiple process improvements that strengthened issue resolution.

• Expedited issue-mitigation and –resolution timeframes by outsourcing initial call-taking activities to external company, enabling internal teams to focus on development and deployment of product solutions and troubleshooting.

• Increased efficiency across all field operations by introducing innovative methodologies that educated resources on system usage and roster of common troubleshooting issues.

Continued…

CHIEF TECHNOLOGY OFFICER [1991 TO 2007]

Recruited to build technology infrastructure supporting large-scale business development and capacity growth, authoring and implementing proprietary processes and methodologies governing engineering, program architecture, service delivery, software development, strategic planning, and customer support. Analyzed emerging trends and industry marketplace to migrate legacy systems to modernized object-oriented programming environments. Led recruitment, training, and daily operations for team of 20+ Programmers, conducting extensive performance evaluations and instituting professional-development programs needed to drive achievement across all internal resources.

• Built and deployed geographic information system [GIS] mapping application, providing first integration with dispatcher environment. Increased market-share presence by authoring multiple application enhancements needed to drive adoption across roster of technical languages.

• Successfully migrated entire legacy system to SQL Server on-time and within-budget, with no downtime or issues reported.

• Strengthened all technology operations by analyzing established protocols and business practices to define and implement robust portfolio of change-management initiatives.

• Drove transparency in proprietary data streams across multisite operations by developing business-logic libraries.

• Increased customer satisfaction and retention by serving as key point-of-contact with client base, fostering consultative relationships that promoted product value and issue resolution while securing robust sense of loyalty.

EDUCATION

BACHELOR OF SCIENCE IN MECHANICAL ENGINEERING & PHYSICS – CLEMSON UNIVERSITY – Clemson, SC

CREDENTIALS

MICROSOFT CERTIFIED SOFTWARE ENGINEER

MEMBER – MENSA INTERNATIONAL

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