Customer Service Administrative Assistant

THELMA GLOSTON

*** ****** ****** • Opelousas, LA 70570 • 337-***-**** • *************@*****.***

Actively seeking a Medical Office Assistant position with an organization accepting a motivated employee with strong customer service skills to assist with maximizing operational effectiveness.

SUMMARY OF QUALIFICATIONS

• Currently working toward earning Medical Administrative Assistant diploma, gaining knowledge of medical office operations, HIPAA regulations and medical terminology.

• Customer service expertise with ability to actively listen to issues and identify positive solutions beneficial to both customer and business.

• Experience as patient caregiver, providing compassionate care for patient during illness.

• Ability to work well independently and in team settings to achieve business objectives.

• Solid interpersonal and communication skills with ability to build rapport.

• Proficient in Microsoft Word and Excel.

EDUCATION AND TRAINING

MEDICAL ADMINISTRATIVE ASSISTANT DIPLOMA Present

PENN FOSTER CAREER SCHOOL Scranton, PA

SPECIALIZED ACADEMIC COURSES

• Basic Pharmacology

• Electronic Medical Records

• Law, Ethics & Confidentiality

• Microsoft Office

PROFESSIONAL EXPERIENCE

CAREGIVER December 2011-October 2012

INDEPENDENT Opelousas, LA

• Selected among two individuals to become primary caregiver for patient because of effort and results.

• Provided empathetic and compassionate care to patient, ensuring continued comfort of patient at all times.

• Listened to family members’ concerns and questions, helping them cope with patient’s death.

CUSTOMER SERVICE REPRESENTATIVE June 2010-October 2011

TRANSCOM Lafayette, LA

• Recognized by management for receiving second highest score during training course, leading to selecting schedule before other employees.

• Worked collaboratively with other employees to maintain high productivity levels and resolve issues for customers, ensuring customer satisfaction.

• Answered incoming customer calls in timely manner, assessing customer needs and resolving issues with positive solutions

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