Human Resources Training

NABIL ISMAIL

*** ******** *****, *** *, Staten Island, New York

abqxyh@r.postjobfree.com ? Phone: +1-718-***-****

Objective: Chartered Human Resources Professional seeking to contribute to

a growth-minded, values-driven organization in a Human Resources

administration or management role.

Core Competencies and Strengths:

Performance Management Fluent - Arabic, English; Conversational -

Compensation and Benefits French

Administration Employee Orientation, Development and

Charitable Giving Training

Policy Development and Documentation

PROFESSIONAL EXPERIENCE

Cummins/Renault/Kia Egypt (Egyptian November 2009 - Present

International Motors)

Manager - Human Resources

Responsible for guiding and managing the overall provision of Human

Resources services, policies and programs for the entire group.

. Successfully developed and documented all programs and policies in the

areas of training, compensation structures, benefits packages, incentives

and new employee orientation.

. Ensured all practices were in compliance with local regulations;

researched laws and regulations and provided appropriate updates to

management and staff.

. Advised management on employee relations and facilitated group-wide Human

Resources committee.

. Efficiently managed all recruiting and staffing activity along with

performance management and improvement systems.

. Managed group communication process to foster a teamwork/open-door

environment conducive to positive dialogue across the organization.

. Proactively participated in due diligence processes related to business

functions (ex. potential joint venture).

. Managed group's charitable giving program.

Dubai Properties Group (Dubai Holdings) October 2007 - June 2009

Senior Manager - Training and Development

Recruited to ensure that everyone is fully trained and able to effectively

perform their responsibilities; responsible for helping employees learn new

skills and develop existing ones.

. Ensured development and implementation of group-wide training plan;

delivered training

. Managed budgets and all financial obligations related to HR function

. Produced necessary training materials and worked with training providers

to develop suitable course content

Standard Chartered Bank (Dubai) - Manager - March 2006 - October 2007

Training and Development

Responsible for all training and development for all staff working in the

Shared Distribution Department (branches and phone banking).

. Developed training plans and attended train-the-trainer sessions to

ensure consistency in delivery and content.

. Provided training to branch employees and worked with local branch

managers to ensure training covered relevant topics.

. Created annual training plan and conducted needs analysis to tailor

training to each branch's unique needs.

. Successfully produced training materials ensuring compliance with banking

laws and regulations.

Emirates Airlines (Dubai) - Cabin Crew February 2004 - March 2006

Delivered the highest levels of safety and service on board Emirates

flights.

. Responsible of both Safety & Service of Emirates passengers during the

flight.

. Delivered exceptional customer services and ensured that all passengers

followed applicable guidelines on safety and security

HSBC Bank Middle East (Dubai) - June 2003 - February 2004

Senior Training Specialist

Conducted varying ranges of training for the sales and customer service

members of the HSBC Bank (Middle East).

. Evaluate training materials prepared by instructors, such as outlines,

text, and handouts.

. Coordinate, schedule and conduct business and technical training for new

hires and current employees.

. Organize and develop, or obtain, training procedure manuals and guides

and course materials such as handouts and visual materials.

. Monitor training costs to ensure budget was not exceeded, and prepared

budget reports to justify expenditures.

. Selected and assigned instructors to conduct training.

. Identified and assessed training needs of staff by conferring with

managers and supervisors or conducting surveys.

Vodafone - Corporate Sales Support Executive / September 2000 - May

Training Specialist 2003

Recruited to conduct different range of trainings for Vodafone staff

members.

. Produced training materials for in-house courses as appropriate. Amended

and revised materials as necessary, in order to adapt to changes that

occur.

. Facilitated the execution of all training plans.

. Periodically, evaluated training effectiveness.

. Provided training to staff members and employees.

. Acted as a support fielding questions and issues from staff related to

the business and / or systems.

. Assist Sales teams

. Handle client issues and enquiries

. Check on customer order, prices and discounts

. Coordinate with other departments such as accounts, purchasing and

dispatch

. Perform administrative duties

. Plan employees activities, proceedings and meetings

EDUCATION

Chartered Assoc. of Business Administrators, Vancouver, Canada Post-

Graduate Diploma in Human Resources, 2008

Chartered Assoc. of Business Administrators, Vancouver, Canada; Chartered

Human Resources Consultant, 2008

Helwan University, Cairo, Egypt; Bachelor's Degree - Business

Administration, 2000

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