Customer Service Manager

Vincent M. Radziecki

*** ****** ******

Ferndale, MI 48220

Phone 313-***-****

*******@*****.***

Certifications and Accomplishments

Recipient of the Gene Haas Machining Technology Scholarship from the Society of Manufacturing Engineers

SAP TERP10, Solution Consultant, mySAP ERP Fundamentals & Integration of Business Processes. ID # 000*******

Vice Chairman of the Society of Manufacturing Engineers for the Wayne County Community College District

National Institute for Metal Working Skills (NIMS) Certification completed 12/4/20012

HSK Chinese Language (Mandarin) Standardized Exam, level 4

Dale Carnegie Leadership Training for Managers

Work Experience

CNC Machinist/Programmer – Dolphin Manufacturing, Taylor, MI 2012-2013

-Roughing and finishing operations from rough stock to finished parts, aluminum to stainless steel.

-Machine Maintenance, Machine Set Up, Part Set up, Tool offsets

-Quality inspections, using calipers, test indicators, micrometers and other measuring tools to meet strict tolerances

-Utilization CAD and CAM software in order to engineer parts from print

-Experience using Mazak, Haas, Okuma-Howa and Kitamura machines as well as Fanuc controllers

Operations Manager – PowerWheels Pro, Waterford, MI 2008-2011

-Inventory Management including: Goods Receipt, Damaged Goods/Discrepancy Goods Receipt

from Production, Inter-warehouse transfer, Storage Location to Storage Location transfer,

Provision for Stock, End of Period Valuation and Period End Closing.

-Coordinated with logistics organizations to ensure pricing was agreeable, and schedules were met.

-Supervised and managed the receiving of the inbound and outbound shipments.

- Confirmed needed in-and outbound paperwork with all drivers

-Managed revenue and expenses to reflect budget constraints

Level II Technical Support Analyst – Covisint, A Subsidiary of Compuware, Detroit, MI 2006-2008

-Security Administrator in charge of security policies, issuing user id's and passwords for the Covisint System.

-Implemented back-end business applications with EDI interfaces

-Manipulated hierarchy structures within the Covisint Portal System.

-Technical liaison with the maintenance and development team evaluating and reporting bugs.

- Established and maintained relationships with team members, Product Support and Sales.

-Performed customer technical support team activities

-Conducted training and information sharing activities.

Customer Account Manager - Actiondata Inc., Southfield, MI 1998-2006

-Analyzed unique process specifications, created production quality processes, and deployed different debugging techniques to ensure a bug free production process.

-Maintained customer service standards for more than 100 existing accounts, increasing customer satisfaction

-Worked with Indian and Chinese suppliers to develop an infrastructure system to reduce processing times

-Supervised 15 off-site subordinates daily activities, improving efficiency and employee retention

-Resolved any software/hardware issues that came up in daily business operations

Additional Skills

• Fluent in Mandarin Chinese, Chinese Culture

• Supply Chain Management, Experience: 7 years

• Extensive Knowledge of SAP, EDI, Mastercam X6, Predator CNC, Microsoft’s Excel, Access, Word, PowerPoint, Visio, Windows Server 2003, Sharepointe, HTML, PHP, Visual Basic, C#, Java, and SQL

Education

Manufacturing Technology – 08/12 - present

Wayne County Community College District

Master of Business Administration - 8/1/2006

Central Michigan University; Mount Pleasant, MI,

Bachelor of Science in Computer Science- 5/6/1997

Wayne State University, Detroit, MI,

*References Available upon request.

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