Office Engineer

AARON SMILEY

Fort Worth, TX *****

Phone: 817-***-****

*************@*********.***

QUALIFICATIONS

Profile: Long-time PC enthusiast pursuing dream to become IT Support Specialist.

* Junior Helpdesk and IT Support Technician with years of PC/Windows experience in standalone & small systems.

* Self-starter, known as “go to” guy for computer and software issues at work; create/support desktop shortcuts and productivity enhancements; assist coworkers with new software and new computer procedures.

* Personal experience configuring workstations, installing operating systems and applications, removing malware and viruses, setting up networks, and acting as Webmaster for small business.

* Outstanding workplace interaction; establish rapport with customers, create trust relationships, and provide excellent service; strong team player.

Personal Note: My passion for small systems started in 6th grade with a TRS-80 and continued through middle school. At Dunbar High School (in Ft. Worth), I attended/graduated from a Magnet Program for Science & Engineering (HSEP).

EDUCATION AND CERTIFICATES

MS, Information Systems, University of Phoenix, Plano, TX, Expected, March 2013

BS, Information Technology, GPA: 3.75, University of Phoenix, Plano, TX, May 2011

* Coursework: Business Systems, Web Design, Database Concepts, Java Programming, Enterprise Security

Certificates:

Microsoft Certified Professional (MCP)

Microsoft Certified Systems Engineer (MCSE)

Microsoft Certified System Administrator (MCSA)

Net+ Certified

COMPUTER SKILLS

Platforms / Systems:

Windows 2000/XP/Vista/7, Workstations, Tablets, PDAs, Printers, Peripherals, Small Network Routers, Windows CE

Software & Tools:

MS Office Suite (Word, Excel, Access, PowerPoint), Outlook, Symantec Norton, McAfee, MS Security, Active X (limited), CRM, BPM, Visiprise, SAP

PROFESSIONAL EXPERIENCE

BELL HELICOPTER, Hurst, TX

2006-Present

Dispatcher / Local Office IT Support

Support customer operations and act as “computer superuser” for 20-user local office. Assist coworkers to understand and use new software efficiently; introduce/install/demonstrate office productivity initiatives.

* Automate daily tasks for local users and facilitate understanding/use of multiple Windows operations; create and install email signatures and desktop shortcuts for Visiprise (corporate system) on local PC systems.

* Evaluate printing issues and set up network printers for individual PC’s within office group; map office drives in support of corporate scheduling spreadsheets.

* Respond to office inquiries regarding new inventory tracking software (IMS replaced by Visiprise); identify proper screens and train/update coworkers in navigating Visiprise system.

MOMENTUM DANCE STUDIO, Arlington, TX

2010-2012

Webmaster

Maintained www.mdarlington.com; updated site and created new pages, slide shows, and photo albums.

* Built new site to support enhanced features and improve look/feel of site.

* Set up and managed wireless network within the office.

OTHER EXPERIENCE

NESTLE WATERS OF AMERICA, EFW INC., & multiple temporary staffing agencies, Ft. Worth, TX

2002-2005

Forklift Operator / Warehouse Staff

Supported warehouse operations and operated forklift on temporary, per-project basis for multiple clients. Loaded / unloaded trucks, performed inventory counts, pulled kits for production and parts, and filled/refilled nitrogen tanks.

MOTOROLA, Ft. Worth, TX

1995-2002

Manufacturing Coordinator

Led a 20-person production line building cellular infrastructure cabinets and boards.

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