Administrative / Clerical / Receptionist / Customer Service

Chrissy Nunes

*** ******* ****, ********* *

Acushnet, MA 02743

Home: 774-***-**** Cell: 773-***-****

Email: *********@****.**.**

PROFILE

As dedicated and professional administrator with extensive office, employee

and customer relations experience, I am able to offer a comprehensive range

of clerical, administrative and customer support skills. Capable of

managing both staff and clients' needs, in support of your company's and

senior management requests, using sophisticated office technology coupled

with a common sense approach to ensure everyday problems do not become

obstacles in the running of your business.

KEY SKILLS

. IT Literate - Fully conversant with Microsoft packages, including Word

and Excel

. Experience with SAP, Goldmine, DataEase, BAAN, POS and BQS databases

. Competent use of computer peripherals, including scanners and webcams

. Proven aptitude for understanding technical terminology

. Knowledge of HTML coding

. Manual and computerized book-keeping

. Confident and articulate communication skills

. Staff supervision, training and motivation

. Accurate touch typing and data-entry skills (60+ wpm)

. Proven ability to exercise diplomacy and discretion in sensitive

situations

EMPLOYMENT HISTORY

Goldstar Jewellery: Shop Manager/Assessor Apr 2010 - Jul 2012

Responsible for serving customers in one of the company's fast-paced shops

both buying and selling gold and silver along with most household

electronic items. Cash handling, book-keeping and customer service were

just a few of my roles in this ever-growing environment.

NSG UK Ltd: Contracts Administrator Dec 2005 - Jan 2010

Main duties included; weekly inputting and verification of operatives'

working hours and expenses, spread between 45 operational sites and 6

divisions, on to the time sheet database. I maintained weekly financial

spreadsheets and produced monthly valuations for payment. I was also

responsible for the production of the monthly vehicle cost allocation

report and breakdown of cost analysis for minor contracts. I handled all

incoming pay related inquiries, monitored absence and sickness for the

operatives and produced disciplinary letters where necessary. I took,

produced and distributed the minutes of the weekly Site Supervisors'

meeting. Reporting directly to the Commercial Director, I was responsible

for the production of invoices and raised purchase requisitions for

consumables on a daily basis. Additionally, I compiled and distributed Site

Safety and Technical files from the IMS system for all new contracts.

Remsdaq Ltd: Help Desk Coordinator Jul 2004 - Dec 2005

I managed all inbound technical support inquiries to the company's help

desk from a variety of commercial security, utility and mobilizing

customers which included seventeen county fire brigades within the UK.

This daily contact comprised logging, prioritizing and distributing each

inquiry to the correct department and initiating call back as part of a

detailed customer care package. I had introduced the production of

statistical data with feedback for management and customers and initiated

reports on efficiency and help desk procedures. I arranged accommodation

and conferencing facilities for the user group, where I presented quarterly

reports and took minutes.

Kingspan Ltd: Customer Service Representative Nov 2003 - Jul 2004

Responsible for the management of over of 100 customer accounts, I

processed their inquiries for the manufacture of orders for the building

industry. Following orders through to the point of completion and

satisfactory delivery which included; obtaining quotes, verifying technical

specifications and sending out proforma invoices.

DARA Sealand: Material Support Officer (Agency) May 2003 - Nov 2003

Key responsibilities included information feedback via the Service Account

Management Team (SAMT) to support the management of customer expectations

and service delivery of spare parts for the Avionics industry. Provision of

supply bond reports to the SAMT including verification of the data within

the 19 live supply bond trackers from information retrieved from the

Integrated Project Teams and unit supply system. Running reports for the

unserviceable assets received. I regularly used Excel concatenation and

pivot tables to produce live charts and statistics.

NTL Home: Customer Service Adviser Feb 1997 -Nov 2002

Initially working as a business canvasser I maintained the Goldmine

database and carried out quality survey checks after successful

installation. After relocating, I worked as a general inquiries and

billing operator dealing with all manner of account inquiries including

service updates, up-selling and dealing with late payments where liaison

between the customer and the credit or legal department was necessary. A

technical aptitude provided progression within the company with further

training to include first contact fault management of digital, CATV and

PSTN faults where I offered customer support and recommended technical

solutions prior to forwarding to service engineers.

Barker Ross Contracts: Office Administrator / Team Leader May 1995 -

Jan 1997

Within a five-month period I had gained the position of Shift Team Leader

for the weekend cleaning team, consisting of no less than fifteen staff. I

was later promoted to administrator in the agency's office. My new roles

included local media advertising, initial recruitment contact, arranging

interviews and management of the office diary. The normal office duties

also included manual pay role, petty cash handling and pay slip

distribution for the agency employees.

NAAFI Financial Services: Finance Clerk Jul 1993 - Dec 1994

I was employed by the Navy, Army and Air Force Institute (NAAFI) within a

busy shopping complex, responsible for processing of Abbey National

transactions, dealing with large sums of money and cashing up /

reconciliation on a daily and weekly basis. Other duties involved currency

exchanges on the computerized Travelex agency and travel bookings for

service personnel and their dependents.

Ministry of Defence: Staff Clerk - Women's Royal Army Corps Apr 1985 -

Feb 1989

Initially training with the Royal Military Police I then transferred as a

Staff Clerk and attained the rank of Lance Corporal, Class One Standard

which incorporated a comprehensive knowledge of all aspects of clerical

work. My final posting at No 1 Resettlement Camp brought additional

responsibility, involving liaison with a wide range of outside

organizations, booking accommodation, managing travelling expense claims

and the rota for the use of lecture rooms whilst working as the Commanding

Officer's personal assistant.

QUALIFICATIONS

O level: English Language Mathematics Geography Home Economics

CSE: French Typewriting

SSVC: 16mm Projectionist

Pitman's: Practical Word WordPerfect 5.1

Processing Diploma

TRAINING

Selling Freephone Nortel Networks / NTL 1998

DMS 100 Centrex Training Nortel Networks / NTL 1999

Account Retentions NTL Home 2000

Linewise 2 Overview NTL Home 2000

Digital Fault Management NTL Home 2002

PC Starwatch Operator Remsdaq Ltd 2005

Professional Telephone Techniques Structured Outlooks Ltd 2005

MS Project 2003 - Intermediate MCW Group 2006

ADDITIONAL INFORMATION

I have taught myself HTML coding and have designed and created a personal

website using all of my own graphics, using PSP7 and Photoshop CS3 and CS6.

I have been involved in voluntary work both with a military families

center and as secretary and active committee member of a local primary

school. I am also a keen amateur photographer and am a member of an online

gallery.

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