Manager Customer Service

TINA R. NORWOOD

**** ******** **

Lithonia Ga. **038

404-***-****

********@*****.***

Objective: To obtain a challenging and rewarding position for

advancement in highly recognized and productive company.

Experience:

2008-still employed

Coley’s Contracting Service

Lead Custodian / Manager

Duties includes managing other, multi-tasking such as scheduling team

members, cleaning bathroom, offices, stocking shelves, changing locks and

fixtures. As well as receiving, distributing and processing inventory.

2002-2008

Benz & Beamer of Decatur

Office Shop Manager.

Administrative duties include scheduling and sales. Distributing

courier packages that are delivered to the shops. Processing (opening

and/or delivering), photo copying, supply inventory and ordering

lunch. Handle multi-line telephones, filing. As well as code and

process invoices for payments and collections of all accountants.

1997-2001

Napa Auto Parts

Lead Driver / Counter Sales

Customer focus; ability to exceed customer, expectation in the store

and on the telephone by providing friendly service. Literate and

capable of understanding and recognizing part numbers and line codes

to ensure proper selection and delivery or parts, including

accurately and rapidly identifying sequence of numbers and letters.

Demonstrate merchandising, organizational and sales skills.

Analytical, possess problem solving, organizational and customer

service skills. Possess a high sense of urgency and be customer

oriented. Ability to handle multiple tasks and time sensitive

issues.

1986-1997

Coley Beauty Supply

Owner/Manager

Owner and operator of this beauty supply store. Stock product of

merchandise on shelves daily. Front line customer service for

customers.

Delivery of products to different beauty and barbershops in area. Made

bank deposit of daily transactions.

Education:

Gordon High

1974-1979

Decatur Georgia

Draughon College

1984-1985

Atlanta Georgia

Skills: Xerox copier, Computer Microsoft, windows 2000, 10 key (sight)

IBM typewriter.

Reference available upon request:

Contact this candidate