Manager Sales
Resume:
Tye J. Frazier
Atlanta, GA 30324
**********@**********.***
Summary of Experience
Experienced and dynamic professional with expertise in the following but not limited to: management,
analyzing accounting data, automotive sales consulting, and financial planning. A proven a strategist;
with an emphasis on organizational and individual achievements. Growth-oriented team leader with
excellent communication skills coupled with creative problem solving solutions. I have an exceptional
ability to build strong teams.
Professional Experience
Autotrader.com at Cox Enterprises 2010-2012
Performance Analyst – Trade-In Market Place Atlanta, GA
•Oversee TIM dealer needs and other creative solutions to help their functions ad sales objectives
•Work directly with all levels within the dealership with a focus on the GM, Used Car Manager,
Internet Manager, and front line Sales Representative to ensure TIM in store training and usage
•Collect and analyze data to identify market trends discovering user and buyer potentials
•Assisted TIM-Operations Manager in creating Manuel’s and training doc uments for Autotrader
Trade-In Market Place dealer customers
•Coordinate and develop communication strategies and messages for Autotrader Trade-In Market
Place dealer customers
•Manage the growth and development of newly signed and existing TIM dealers ensuring efficient
and effective performance of the assigned group of dealers
•Managed a $125K book of Autotrader’s TIM dealer business in North Carolina and Atlanta
•Maintain a working knowledge of Autotrader.com applications, product suites, customers and
reporting capabilities
•Manage ongoing mystery shopping process for each dealer to achieve objectives
•Direct the development, implementation to all levels of management within AutoTrader.com and
their dealer client groups
Autotrader.com at Cox Enterprises 2008-2010
Corporate Affairs Supervisor Atlanta, GA
•Responsible for the development and individual growth of a team of Fraud agents
•Created vital documents and training guides to assist Fraud and Corporate Affairs Team members
•Managed the analysis and research for misleading advertising, abuse and fraud on website.
•Handled all escalated dealer and consumer complaints ensuring that all complaints were resolved
timely and accurately
•Reduced the amount of filed BBB complaints by Autotrader customer ‘s in my first 6 month
•Direct team in monitoring fraudulent practices on Autotrader’s website resolve, and educate
consumer and sales staff on Fraud best practice.
•Create infrastructure for the current process in communicating major phishing and dealer intrusion
for Autotrader’s website
•Observe BBB, Subpoena’s,RFI, and consumer complaints resolution process
•Responsible for hiring, coaching, training, and corrective action plan
•Building and growing relationships with Autotrader’s internal and external partners
•Ensure that Autotrader’s Visitors Agreement is adhered to by its dealer customers and private
consumer client base.
Autotrader.com at Cox Enterprises 2004-2008
Consumer E-Credit Supervisor Atlanta, GA
•Responsible for the development and individual growth of 10 to 15 direct reports
•Accountable for both Private Seller Credit and Chargeback team
•Handles customer escalations and concerns while maintaining customer satisfaction
•Proactively creates sales’ techniques to drive revenue growth
•Responsible for hiring, coaching, training, and corrective action plans
•Evaluates quality assessments and implements measures to improve and meet objectives
•Drives and encourages excellence in customer service, quality service, and high performan ce
•Maintains strong relationships with direct reports, leadership, and internal and external customers
•Ensures all projects and queries are completed in order to meet service level agreements
•Administers performance reviews and drives Key Principle results from direct reports
Saturn of Gwinnett/Kelley Automotive Group 1999-2004
Finance Manager Duluth, GA
•Achieved high grosses while maintaining excellent customer satisfaction ratings
•Quadrupled policy penetration and profitability in Finance department
•Responsible for maintaining administrative, operational and financial budget forecasts
•Expert in Prime and Sub-prime lending and leasing
•Strengthened and developed lender relations to aid in volume
•Utilized advanced instruction on deal structure, contract disclosures, and lending restrictions
•Generated over half a million dollars in profits annually
•Developed marketing strategies to increase profitability with both finance and sales consultants
•Prepared monthly finance reports
•Analyzed accounting data and put onto Excel finance spreadsheet
•Coached a team of 13 sales consultants on up selling process
•Promoted to Finance Manager after 2 years of being top selling salesman at Saturn of Gwinnett
Education
BA – Business Management, AIU, Atlanta, GA
Recognitions
•Executive Leadership Program- Autotrader.com January 2009-2010
•Promoted to Private Seller Supervisor January 2008
•PSS- MVP Award Winner December 2007
•PSS- SOS Award Winner December 2007
•MVP Award Winner October 2007
•MVP Award Winner July 2007
•Cambridge Who’s Who of America in Marketing June 2010
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