Customer Service Administrative Assistant

Sanjia Garcia

951-***-**** ************@*****.*** 28586 Forest Oaks Way, Moreno

Valley, CA 92555

Objective

To obtain a full time position where my strong organizational skills,

dedication, previous work experience, and ability to work well with others

can be fully utilized.

Profile

. Diligent, detail-orientated Administrative Assistant knowledgeable in

all office functions.

. Excels at multi-tasking in a fast-paced environment and completing

projects within time restraints.

. Telephone, customer service and computer skills with proficiency in

Microsoft Office Systems.

Skills

. Extensive Customer Service

. Microsoft Office Programs

. Data Entry

. Multi-line Phones

. Standard Office Equipment

. Excellent interpersonal skills, office etiquette and phone manners

. Written/Verbal Communication

. Strong organization and analytical skills.

. 40+Wpm

Experience

Administrative Assistant

Campbell Painting/ CFR, Riverside, CA March 2008-

Present

. Responsible for updating clients data and policies

. Accounts payable

. Responsible for all billing, releases, time cards and assisted

employee payroll

. Produce project reports and handle confidential data

. Preparing contract reports and ensuring the payment by clients

. Performed assigned tasks like mailing, indexing, basic office duties

etc.

. Assessing and maintaining shipment data base for all incoming and

outgoing shipments.

. Responsible for running all business errands such as bank deposits,

payroll distribution etc.

. Schedule appointments

. Key holder, responsible opening and closing of business.

Customer Service Representative

Gottschalks, Riverside, CA November 2007 -February 2008

. Deliver excellent customer service and demonstrate a high degree of

professionalism

. Be aware of all areas of possible loss due to theft, shoplifting,

fraud, and/or carelessness

. Expedite front lines, direct flow of customers, and ensure that each

customer receives outstanding customer service by providing a friendly

environment

. Ensure that all transactions that affect the store inventory are

processed accurately

. Ensure validity of customer returns, exchanges, check authorizations,

voids, and discretion discounts

. Solve problems that affect the service, efficiency, and productivity

of the front end

. Any other tasks as assigned from time to time

Team Leader

Dairy Queen, Riverside, CA June 2004 - November 2007

. Assist in the management of specific areas of restaurant during

schedule shifts.

. Ensure that restaurant is properly organized and staffed as designated

by written schedule through proper job assignments, break rotation and

delegation of tasks during both peak and non-peak periods.

. Ensures guest service in all areas meets applicable standards for

quality, value and cleanliness.

. Handle minor customer complaints, taking prompt and appropriate action

to resolve problem and make determination when to report to management

team on more serious complaints.

. Responsible for timely and accurate completion of all cash

accountability reports on assigned shifts.

. Able to perform the duties of all other non-management positions.

. Informs immediate supervision promptly of all problems or unusual

matters of significance.

. Perform 5154 other duties and responsibilities as requested by the

management team.

. Key holder, responsible opening and closing of business.

Education

Ramona High School, Riverside, CA

Diploma 2006

Business References

Kourtney Peterson Former Co-worker 951-***-****

Chris Stephan Co-worker 951-***-****

Debbie Elledge Supervisor 951-***-****

Mike Finger Supervisor 951-***-****

Contact this candidate