Customer Service Technician
Resume:
Carissa Martin-Flores
*** * ** #** ***** Vista, CA 91910
*************@***.***
Summary • A dependable, decisive and reliable individual looking for position. Thrives in a fast pace and demanding environment. Quick learner and able to rise to the challenge in case of adversity.
Education California Registered Pharmacy Technician,
Pima Medical Institute, Chula Vista, CA 2007
Associates Degree.
Southwestern Community College, Chula Vista, CA
Major: Sociology 2004
Career History & Accomplishments
Navy- Marine Corps Relief Society, San Diego, CA.
Administrative Volunteer
• Arranges documentation for budget classes
• Contacts clients for class schedule
• Supports staff whenever needed 2012-present
University Compounding Pharmacy, San Diego, CA.
Pharmacy Technician
• Ensures Patients receive their medication on time following our Medication Compliance Program
• Responsible for processing over 150 prescriptions daily
• Charged with filling these prescriptions and being able to identify SIG codes and ensuring Estimated Day Supply are correct.
• Processes Treatment Authorization Requests when insurance companies require them.
• Submits Prior Authorizations to doctor’s offices at the insurance company’s request
• Balanced cash registers at the beginning and end of each day and prepared bank deposits of the day’s earnings
• Provide customer service for patients visiting the pharmacy 2007-2011
BlockBuster Video, Bonita, CA
Shift Leader
• Delegated responsibilities to employees and gave employees sales goals for each day.
• Responsible for handling and depositing all cash, checks and verified all credit card transactions
• Ordered and received new DVDs and VHS tapes and games.
• Shipped items to other stores as needed
• Inventoried all items that were in stock.
• Handled customer complaints and made sure they were attended to. 2003-2007
Qualifications and Skills
• Management and customer service skills
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