Manager Project
Resume:
Preamble to Resume of Robert W. Cooper
I am a dual retiree of the telecommunications and information technology
industry seeking an individual contributor position. I read with interest
the need for an Telecom and Construction Field Crew Manager.
I was excited when I realized that what you are looking for in the person
you hire are the very traits and skills I can bring to this job. If
possible, I'd like to meet with you in person to talk over specifics.
When viewed from a chronological perspective the attached resume is
weighted toward later assignments at upper management levels. Please
note, at this juncture my desire is to be an individual contributor,
continuing my focus on information technology and similar low voltage
equipments.
Over a 25-year former career with a major telecommunications firm I held
positions ranging from hardware technician to General Manager with
assignments as an operations manager, traffic engineer, network-engineering
manager, network-planning manager and marketing manager in between.
Several projects included the engineering and implementation of central
office based call centers and nation/region-wide networks.
My career also included significant time working outdoor assignments and
supervising cable pullers, installers and remote electronic cabinet
technicians.
As a self-employed information technology consultant I provided network
build outs, migration to VoIP systems, call center initiatives, wireless
and application solutions for many clients inclusive of municipal,
commercial, medical and school districts. After equipment acquisition all
clients requested my services as project manager during installation, turn-
up and commissioning.
I am qualified for the responsibilities of numerous tasks, indoor and
outdoor, and will be productive with minimal training. My availability is
virtually immediate. Unique hours of employment such as 10 or 12-hour days
or travel between job sites or even between separate assignments is
acceptable.
I have a wide range of experiences with clients and suppliers. I have
often been engaged as a project manager for both small and nationwide
projects. I am a graduate of RIT with a degree in business
administration.
I am physically fit, mentally strong and know the importance of maintaining
schedules, accepting responsibility and seeing work assignments to
completion.
Your consideration of my interest and seasoned employment experience is
appreciated.
Warm Regard,
Bob Cooper
mailto:********@**********.***
ROBERT W. COOPER
9 Stefenage Court ? Pittsford, New York 14534 ? 585-***-****
E-mail Address: ********@**********.***
IT Operations and hardware maintenance
SUMMARY
. Information Technology consultant, Project Manager and
Operations Manager. Experienced in all aspects of
telephone, data and Internet infrastructure projects
including VoIP, Unified Messaging and Call/Contact Centers.
Assembled data centers. Legacy of adding additional value
to assignments.
0. Experience with Avaya, CISCO, Zoltus and Mitel (Intertel) and numerous
wireless solutions
. Portfolio of successful million dollar assignments with
Kodak, Xerox, Municipalities, School Districts and public
and private companies. Projects completed on time and often
under budget.
. Coordinated and Directed complex data, voice and data
center installations from network design, public bidding,
response evaluation, installation and commissioning.
Frequently engaged to perform client needs analysis, create
specifications, author Requests for Proposals (RFP), and
evaluate bid responses. Life cycle costing approach
solidifies project value.
. Strong customer relationship, operations and management
skills. Frequently removed the fears that often delay the
purchase or installation of up-to-date systems such as
paying too much and risk of disruption of business
operations. Assume responsibility to take the lead in
problem solving, explain complicated technology to decision-
makers and often requested to be a change agent concerning
technology.
. Experience as IT executive and consultant enables
aggressive approach to project management and necessary
consensus building. Goal oriented. Passionate that
technology be integrated smoothly, efficiently and align
with business objectives. Provide guidance specific to the
installation and adoption of the new technology and new
business processes.
. Held permanent and contract executive positions (General
Manager, Engineering Manager, etc.) with Frontier
Communication Inc. aka Citizens Communications.
Responsibilities included P&L, Sales, IT outsourcing
initiatives and launch of network based product and
services.
. Launched successful IT consulting company. All work
assignments from referrals of former clients.
EXPERTISE
. Project Management + Operations Management + IT
Contract Executive + Network Consultant
. IT Infrastructure + Structured Wiring + Voice & Data
Platforms + PBX Telephone Systems
. VoIP + Contact Centers + Call Centers + Data Centers +
UPS Systems + Unified Messaging
. Fiber Networks + Wireless Networks + Carrier based
Telecommunications
. Voice and Data Needs Analysis + V&D Installation Planning
and Supervision
. Contract Negotiation + System Commissioning +
Outsourcing + Federal E-rate program
. Avaya, CISCO, Zoltus and Mitel (Intertel) and numerous
wireless solutions
SAMPLE OF PROFESSIONAL EXPERIENCE
RC HAWAII, LTD., PITTSFORD, NEW YORK
Principal / Independent Consultant (1990 to Present)
. Started IT consulting company. Advised clients on Internet
applications, PBX systems, VoIP, wireless connectivity,
data centers, call centers, LANs, WANs, ISDN, fiber
connectivity, outsourcing of operations and operational
restructuring. Authored and evaluated RFPs. Provided on-
site project management oversight for installation as well
as system(s) commissioning.
. Assignment - Greater Rochester Orthopaedic, Rochester, NY
o Performed extensive needs analysis of current and future
applications
o Included Contact Center, Voice Recognition and Remote
Access
o Authored RFP and managed installation process.
o $100? investment, CISCO, Zoltus and Braxtel equipment
. Assignment - Rochester School for the Deaf, Rochester, NY)
o $500k investment, 3Com and CISCO equipment. On time, no
interruption.
o Performed extensive needs analysis of current and future
applications specific for deaf users
o Authored RFP and managed installation process. Set
schedules, testing and activation
. Assignment - Baker Victory Services, Buffalo, NY)
o Performed extensive needs analysis of current and future
applications
o Call Center operation, required Hybrid solution, Authored
RFP
o $1.9M dollar investment, CISCO and Mitel equipment
. Assignment - PITTSFORD SCHOOL DISTRICT, Rochester, NY)
o Coordinated installation of a $750k dollar, 1200 phone, 6-
site, VoIP system. Complicated installation completed on
time, on budget with no service interruption. Integrated
data center.
o Reviewed contract for critical timelines, scheduled 3rd
party vendors, held PM meetings
o Performed Needs Analysis survey of key users, implemented
Call Center & IVR
o Managed certification of existing CISCO network for VoIP.
Results required modification of initial project plan and
budget to insure system reliability.
o Suggested, designed and justified a multi-site private
fiber network. Reduced operational costs by more than 50%.
Provided fixed cost infrastructure for future initiatives.
. Assignment - LIFELINE OF ROCHESTER, Rochester, New York
o Upgraded Call Center for statewide crisis intervention and
information unit
o Performed extensive needs analysis of current and future
applications insuring purchased system provided maximum
benefit to lifesaving operation
o Convinced client to upgrade to Contact Center. Enabled e-
mail and telephone calls to be answered by same team.
Improved speed of answer and lowered cost
o Authored RFP and managed installation. No downtime of 24-
hour operation
. Assignment - GREECE SCHOOL DISTRICT, Rochester, NY
o Retained by Director of Information Technology to resolve
bidding abnormality that led to court injunction of entire
$120 million project.
o Project Managed installation and commissioning of $650k
dollar, 5000 phone system at 23 sites. Voice and data
portion of project completed on time, on budget and
smoothly Performed Needs Analysis survey of key users,
rewrote bid document and successfully awarded contract.
Project restarted with modified schedule.
o Designed and justified a multi-site private fiber network.
Reduced operational costs by 70%. Established fixed cost
infrastructure for future initiatives.
. Assignment - CITY OF ROCHESTER, Rochester, NY)
o Replaced Centrex with Hybrid VoIP and PBXs at 63 sites
including public safety divisions.
o Performed an inventory, needs analysis, system design,
finance & investment plan. Enabled City Council to approve
project based on projected benefits
o Authored RFP and managed project from concept through
customer acceptance. Complicated project completed on time,
on budget and delivered all stated benefits
o Suggested, designed and justified a multi-site private
fiber network. Reduced operational costs by more than 60%.
Created fixed cost infrastructure for future initiatives.
Library system and 311-call center added to infrastructure.
Data Center expanded.
o Implemented with no interruption of service to Public
Safety divisions.
. Assignment - NEW YORK SATE 211 COLABORATIVE, Albany, New
York
o Developed statewide plan to establish 211-referral
service. Retained to implement initial 211 site in
Rochester NY. Visibility produced visit by Senator Clinton.
o Performed State Wide Needs Analysis and systems
engineering of proposed service
o Authored RFP, managed acquisition process, project managed
Installation
. Assignment - EASTMAN KODAK COMPANY, Rochester, NY
o Retained by the Vice President of IT to explore outsourcing
of I/T and Telecom functions as solution to underutilized
capacity and changing technology
o Implemented outsourcing process, facilitated negotiations
with vendors
o Scheduled application testing and transfer to new off-site
platforms
o Established Minimal Acceptable Service Level metrics to
manage functions
o Requested to remain and assist with 2 other outsourcing
opportunities
. Assignment - NORTEL, INC., Rochester, New York
o Spearheaded the capture of Kodak's outsourcing of
telecommunications assets and services to Nortel, Inc. $30
million dollar initiative to support voice & data
infrastructure
o Assisted Nortel with their response to this outsourcing
initiative. Key team member.
o Installed as Operations Manger to oversee the entire
project through completion
. Assignment - EASTMAN KODAK COMPANY, Rochester, NY)
o Existing product upgraded to major business development
initiative providing on-line image search and retrieval
services to major Kodak film consumers
o Retained by Consumer Imaging Director to assist with
development of data center, application and launch of
critical initiative providing on-line access to consumer
photos
o Designed and assembled specialized data center for web
access, on-line and tape storage and end user retrieval of
images. Came in ahead of schedule and under budget
o Reviewed contract to key deliverables, scheduled 3rd party
services, held PM meetings. Escalated issues where
necessary. Approved test plans. Supported launch of
product
o Responsible for telecommunications infrastructure, help
desk and support services
o Selected and ordered equipment, tested in-house developed
software
. Assignment - Monroe #1 BOCES E-RATE PROGRAM (1998-Present)
o A federal educational initiative to improve the use of
technology in the learning experience at schools and
libraries. Similar to a grant based program
o Administer the applications for 19 public school districts
and 61 religious based schools
o Ensured that all districts are positioned to receive funds
before federal funds depleted
o Efforts brought over $2 million dollars of revenue to
district annually.
o Created process to facilitate the rigorous, complex-filing
requirements of the program Number of clients increased
annually. Used as "sales pull through" tactic to increase
other consulting opportunities
NON CONSULTING CAREER HIGHLIGHTS
. FRONTIER COMMUNICATIONS/(FULL TIME EMPLOYEE), ROCHESTER, NY
o Numerous management positions with increased levels of
impact over 20+-year career
o Progressed to position of General Manager with this $500
million dollar industry leader
o Selected to participate in new venture units during Telecom
industry deregulation.
. Department Manager for ENGINEERING AND SWITCHING CENTER
OPERATIONS
o Oversaw planning and engineering for shift to digital
switching
o Implemented major transfer of active lines, 14,000+
o Monitored capacity of active switching components and
scheduled additions
o Supported Sales effort when introducing new features
o Gained early exposure to data networks and data switching
. GENERAL MANAGER - MAJOR ACCOUNTS, Rochester
o Division level assignment with overall sales, service, and
major account management responsibility for Kodak, Xerox,
Bausch & Lomb, Banks, Colleges, New York State Gov.
o Highly visible position reporting to President - served on
Executive Committee
o Extensive executive contact with commercial clients and
government agencies
o Spearheaded involvement with innovative projects of
Fortune 1000 clients
o Knowledge of Enterprise-wide requirements and potential
application of technology
o Spearheaded $150M operation, achieved profitability,
revenue 193% over budget
o Grew $30M annual revenue to $40M, grew base from 8 major
accounts to 12.
o Developed comprehensive and successful major account
strategy for sales and service
o Led team that designed a combined $5 million dollar voice
and data network for NYS
. GENERAL MANAGER - HAWAIIAN DIVISION, Hawaii)
o Promoted to General Manager of Hawaiian Division of
Frontier Corporation.
o Responsible for all aspects of division including
Operations, Sales and Labor Relations.
o Justified, designed and assembled data center for long
distance product
o Grew $1.0 M annual revenue to $3.0M
o Negotiated employee organized labor contract with IBEW
o Convinced parent company to sell division and managed
negotiations and process
. Project Manager - CITY AND COUNTY OF HONOLULU, Hawaii)
o Designed and Project Managed a $7 million dollar
distributed campus PBX system for the City and County of
Honolulu government, including Police, Fire and City Hall.
o Rewired all buildings and replaced old systems with d
remote switching modules
o Numerous change orders accepted, priced and implemented
o Project ahead of schedule and under budget
o Creatively deployed program despite blocking tactics from
local telephone company
o Promoted to General Manager of Hawaiian Division
EDUCATION
. ROCHESTER INSTITUTE OF TECHNOLOGY, BA, Business Management,
o Heritage of entrepreneurial family - parents owned retail
store
o Numerous technical training programs and seminars
. OUTSIDE LEADERSHIP POSITIONS
o Trustee - Allendale Columbia School
o Founding Member - High Tech of Rochester Venture Capital
Forum
o Scoutmaster - Boy Scouts of America, Troop 336
o Committee Member - Seneca Waterways Council, Boy Scouts of
America
Contact this candidate