Customer Service Sales

SILVANA N. GAMBOA M. *************@*******.***

*** ****** **., *** *** .Utica, NY 13501 Celph: 315-***-****

OBJECTIVE: To obtain a position where I can provide outstanding Customer Service, utilizing my 10+ years of experience and training.in various fields to include retail and healthcare

SUMMARY OF QUALIFICATIONS

Bilingual Interpreter Secretary,speak, read, write Spanish and English fluently; speak and read Portuguese, Computer literate, Words, Internet, database

Proven professional, enthusiastic, positive attitude, Reliable, excellent work ethic with proven ability to effectively multi-task courteous manner focusing on the needs of the customers

Trained and experienced in human relations based on “the Dale Carnegie Course”

WORK EXPERIENCE

Interpreter, Spanish-English, Medical, Legal, Social. Assisting the patients in all the Registration process ITS, and Butterfly Interpreters, St Elizabeth Medical Center, St.Luke’s Hospital, etc. Herbalife Supervisor Self Employee 2012

Macy’s. Part Time, Fragrances & Cosmetics Associate (Seasonal, Christmas) Sangertown Sq. Mall 2011

Provided Make overs, advise both Cosmetics & Fragrances to get sales using the Register

Certified Nurse Assistant Trainee/ Home Health Aide Trainee, St. Luke’s Home/ Presbyterian Home, Loretto Nursing Home, full time position as CNA 2010

Delivered resident care duties of 25 bed unit under supervision 2011

Owner/Operator, Lakshmi Silvana Grocery Market, Ecuador 2004 2010 Solely responsible for all operational duties of small community grocery market. Ordered merchandise, maintained inventory and records, accurately maintained store accounts payable and receivable records, operated cash register, provided excellent customer service, performed store interior and exterior cleaning and maintenance.

Sales/Supervisor, Herbalife, London, UK 1991- Performed sales and management duties for international health vitamin and supplement sales company. Recruited and trained sales personnel, provided professional consultation and customer service, marketing, processed customer orders, accurate record keeping.

LAWRS., Latin American women’s right services: Reception,Switchboard.- Translations. Booking Interpretors. -Sorting out FileManage-ment.,

Make-up Artist, MCM Studios, London, UK, 2003

Make up application for photography studio. Clientele consisted of models and prospective models seeking head shots/pictures for professional portfolios.

Counter Manager, Debenhams Department Store, London, UK 2003

Performed sales and supervisory duties in cosmetics/skin care department for international chain department store. Supervised and trained 2 staff, completed weekly staff scheduling, maintained accurate sales records, demonstrated excellent product knowledge, product demonstrations, outstanding customer service, met and exceeded all daily, weekly and monthly sales goals. Helped clients ordering products on the phone. Organized special events such as Gala night for make up demonstrations, sending invitation letters via mailor e-mail . SHELVING AND PRICING COSMETICS..

EDUCATION

WERC 2012 Spreadsheets, Powerpoint. Utica,NY

HHA Certificate/ 135 hours CNA Madison-Oneida BOCES, Utica, NY 2010-2011

National Work Readiness Credential Castleworldwide 2010

Diploma Kokoro Reiki Gakai School of Reiki,London, Ecuador 2007

Human Relations Certificate Dale Carnegie and Associates, Inc., Ecuador 2007

Herbalife Int. Inc. Certificate Nutrition Club Academy, Ecuador 2006

Diploma, Fashion Photographic Makeup Int. Health & Beauty Council, London, UK 2002

Certificate, ESOL / Advanced English University of Cambridge, London, UK 2002

Database Level I, II, Wordprocessing City and Guilds, Bilingual Secretary. London, UK 2000

Spreadsheet Methods, Internet, Web design JJP Consultants/DCT Limited, London, UK

2000

High school Diploma 1988 TECNIC Superior Five of June. Ecuador

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