Customer Service Software

Anthony Balram Sarran

Citizenship : United States

Contact

Tel : 516-***-****

e-mail : ********@*****.***

Address

*** * ****** **. **** Beach NY, 11561

Profile

Objective I am seeking a Desktop Support position.

Availability From March, 2013

Computer Skills

Proficient or familiar with a vast array of programming languages, OS, concepts and technologies, including:

Html, CSS, Access, Excel, Word, Windows, UNIX, Network Fundamentals

Power Point,

VB, Linux LAN/WAN

PHP, JavaScript SQL Server, MySQL Mac OSX 10.6 Database Fundamentals

Education

2012 to Present Bachelor Science Candidate in Computer Programming & Information Systems

Farmingdale State College, College of Business, Farmingdale, New York

GPA 3.52, anticipated graduation 12/2013

Sigma Beta Delta Honor Society

Dean’s List Fall 2012

2007 to 2011 Associate in Applied Science in Information Technology

Nassau Community College, School of Computer Sciences, Garden City, New York

Work Experience: Walgreens

Full-Time job

Garden City Park, New York

Customer Service March, 2007 – April 2012

Experience with customer service;

Inspect work areas and operating equipment to ensure conformance to established standards in areas

such as cleanliness and maintenance;

Follow assign work schedules, to ensure quality and timely delivery of service;

Resolve customer complaints regarding worker performance and services rendered;

Meet with managers and other supervisors to stay informed of changes affecting operations;

Requisition necessary supplies, equipment, and services;

Collaborate with staff members to plan and develop programs of events, schedules of activities, or

menus;

Furnish customers with information on events and activities;

Train workers in proper operational procedures and functions, and explain company policies;

Work Experience: SUNY Farmingdale

Part-time job

Farmingdale, New York

IT HELPDESK April, 2012 – Currently Employed

Experience with customer service;

Responsible for computer related problem throughout FSC campus.

Organize all computer related problems into a ticket system;

Diagnose, troubleshoot and resolve a wide range of software, hardware and network issues ;

Meet with managers and other supervisors to stay informed of changes affecting operations;

Served on team installing hardware and software upgrades.

Provide technical support for students, faculty, and staff.

Monitor, log and track all phases of help desk support.

Install, configure and modify hardware and software to ensure optimal performance.

Performed physical set up of desktop hardware and software.

Provided first-tier support and troubleshooting for technology products and applications.

Activities and Interests

Computer Repair Hobby Repairing Computers Hardware and Installations of Network.

Applications Developing Applications In VB as a Hobby: Calculator, Complex Login and Logout

Development Implementing Security features applications, and web browser similar to Firefox (Under

Construction).

Website Designing Websites for personal use/friends using simple CSS/HTML Sometimes

Development Implementing Complex PHP, AJAX, and JavaScript.

Traveling International: England, Canada, and Guyana.

Domestic: California, Nevada, Arizona, Pennsylvania, Florida, Georgia, Delaware,

Maryland, New Jersey, Massachusetts, South Carolina, North Carolina, and Virginia.

Languages

English (native) Spanish (Basic)

Contact this candidate