Customer Service Representative

Yang Liu

Current address: Permanent address:

**L Brandywine Dr ******@*******.*** 39 Village View Rd,

Amherst, MA, USA 01002 989-***-**** Westford, MA, USA 01886

EDUCATION

September 2011 – December 2012

Master of Science in Accountancy

Westfield State University, Westfield, MA, USA

January 2008 – August 2011

Bachelor of Business Administration in Accounting & Finance

Saginaw Valley State University, University Center, MI, USA

Major Coursework GPA: 3.90/4.00 Cumulative GPA: 3.35/4.00

September 2004 – July 2007

HND Diploma in Financial Service

Wuhan University of Technology, Wuhan, Hubei, China

PROFESSIONAL EXPERIENCE

Investment Accounting Consultant Summer 2012

Sungard Data System Co. Ltd Beijing Branch

Analyzed business requirement with client, provided best practice and advice to customers

In charge of the analysis and modeling of the target solution to perform system design based on the analysis

of business requirement

Prepared business analysis and system design document, provided explanation to Product Manager and

system developers

Supported system testing, coding, bug analysis and provided ideas for resolution

June 2009 – July 2009

Bank Teller (part-time)

Huangzhou branch bank of Industrial and Commercial Bank of China

Coordinated 1000 clients’ deposit-withdrawal service and maintained high satisfaction

Assisted 1500 accounts service to promote clients’ satisfaction and operation achievement

October 2004 – December 2007

Assistant Accountant & Financial analyst (Part-time & Full-time)

Wuhan Yuanxun Technology Development Co. Ltd, Wuhan, Hubei, China

Managed general ledger, A/R, A/P and payroll function for 20 employees

Analyzed company’s quarterly, semi-annual and annual financial situation; provided feedback

Computed installation-construction expenses and inventory costs with approximately $0.8 million

Utilized Microsoft Excel and Gold Abacus system to make daily, month-end, quarter-end journal entries

Assisted Chief Accountant to prepare audited financial statements and annual reports; revenues exceeded

$2.5 million

OTHER WORK EXPERIENCE

Sales and Customer Service Representative

October 2010 – December 2010

Vector Marketing Corporation, Amherst, MA

Explained the products features, warranties, advantages to the customer

Responsible for customers’ order writing and delivery

Maintained excellent satisfaction by customers

ACTIVITIES

2008 – 2011

Organization Director, Valley International Student Association (VISA), Saginaw, MI

Organized and coordinated conventional activities; communicated with over 40 students from China, Ghana, India,

Japan, Malaysia, Saudi Arabia, South Korea, and Vietnam

HONORS/AWARDS

Excellent students’ scholarship, School of International Education, WHUT 2004 – 2005

2005 – 2006

Award of study progress, School of International Education, WHUT

2006 – 2007

Excellent Youth League Member, School of International Education, WHUT

Deans’ list of High academic achievement, Saginaw Valley State University Winter 2010

SKILLS/INTERESTS

Language: Proficient in English and Mandarin Chinese, beginning experience in Korean

Technology: Extensive experience in using Microsoft Office, TurboTax and H&R Block, beginning experience

in Quickbooks

Personal Interests: Football, Soccer, Basketball, Cooking and Travel

Contact this candidate