Customer Service Manager

Gana Niang

*** ****** **

Pawtucket RI *****

401-***-****

***********@*****.***

EDUCATION AND TRAINING

College Saint-Michel - Dakar, S n gal

High School Diploma

Institut Universitaire Technologique - Dakar, S n gal

Degree in computer programming

Chambre de Commerce - Paris, France

Business management certificate

Ecole de Cuisine Alain Ducasse - Paris, France

Culinary certificate

Wine and spirit certificate

Pawtucket Public Library - Pawtucket, RI

Food safety certificate

WORK EXPERIENCE

Chef Cook - Teranga Restaurant - Boston, MA - 10/11 to present

. Prepare Senegalese, French and Vietnamese menu items

. Create new recipes

. Supervise and train kitchen staff

. Cater special events

. Greet customers

. Use point of sales systems to record orders and print tickets

. Track inventory and write shopping list

. Organize constant cleaning of kitchen and check on safety of floor

. Attend staff meetings

Caterer - Paris Traiteurs - Paris, France - 11/07 to 09/10

. Catered at different types of ceremonies

. Oversaw the design of halls and table display

. Prepared the ceremony arrangement of foods and beverages

. Served guests sufficiently and professionally

. Assisted other team mates for quick and efficient service

Lead Cook - La Baie d'Along - Cannes, France - 03/04 to 09/07

. Managed kitchen staff in recruiting, training and supervising

production

. Estimated purchasing needs

. Set standards for food quantity and quality

. Assisted Executive Chef in coordinating and preparing special menu

items

. Ensured proper sanitation and storage of kitchen equipment

Assistant Manager- L'Escale - Saint-Tropez, France - 05/87 to 12/03

. Responded to inquiries regarding preparation of food

. Prepared food and baked items

. Developed new recipes for lunch and dinner

. Handled payment transactions

. Maintained ordering and inventory control

. Assisted colleagues during rush period

. Provided high quality customer service

Restaurant Owner - Mini Resto - Dakar, S n gal - 05/84 - 10/86

. Prepared food items such as vietnamese dishes, wraps, etc

. Created new recipes

. Handled special events

. Maintained food cost analysis, inventory and purchasing

. Trained new cooks

. Handled cash registers

Languages: French, English, Vietnamese, Portuguese Creole,

Computer skills: Word, Excel, Electronic mail, Photo Shop

Other certifications: Food safety certificate

Certified martial arts and aerobic instructor

Other skills: Diligent with good attention to detail

Friendly, able to work in a team or individually

Reliable and punctual

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