Customer Service Manager

DORA I. MARTINEZ

**************@*****.***

954-***-**** cel

OBJECTIVE:

To work in a challenging environment where I can utilize my

organizational and interpersonal skills, with the potential of

management level advancement.

SUMMARY OF QUALIFICATIONS:

Skillful and dedicated Executive Assistant and Manager with extensive

experience in the coordination, planning, and support of daily operational

and administrative functions.

Demonstrated capacity to provide comprehensive support for executive-level

staff including scheduling meetings, coordinating travel, and effectively

managing all essential tasks.

. Task oriented with strong attention to details

. Ability to work under pressure, fast learner, strong customer service

skills

. Proficient in Microsoft Office System, Microsoft Windows, Great Plains

Accounting Software

. Performed general office duties such as ordering supplies, maintaining

records management systems, greet visitors, file and oversees the

Reception area

. Fully bilingual (English/Spanish)

. As a manager, has experience negotiating prices with vendors

. Experience in accounts payable, purchasing and invoicing

. Assisted in the Human Resources Department

PROFESSIONAL EXPERIENCE:

11/5/12 to present Department of Education (part time)

Bayam n Region

Bayam n, PR

Secretary

. Filing

. Type memos and forms when requested

. Organize and audit new employee's files to make sure

that all paperwork has been received.

. Answer the telephone and help clients as they need

it.

. Everything related to the office work.

10/16/12 to present Burlington Shoes (part time)

Sta. Rosa Mall

Bayam n, PR

Accounting Room Auditor

. Responsible for keeping records of financial

transactions for the store and safeguarding Company

assets, performing all accounting operations and

assisting at the front end when needed.

. Open, close, count, log and balance the safe funds.

. Prepare tills and make change for registers.

. Prepare, balance and audit the daily sales reports.

. Update all logs daily, including store credits,

layaways, gift certificates and safe funds.

. Assist with auditing and editing the schedules with

the BEST system.

. Audit employee records to ensure that all paperwork

is complete (ex. I-9, Id's, etc.)

03/10-12/10 Iberia Food Products

7580 Exchange Dr.

Orlando, Fl 32826

Purchasing Analyst

. Contacted vendors by phone, fax or email to obtain

quotations on price, terms and delivery schedules

. Prepared and issued recurring purchase orders and

requirements contracts

. Confers with Manager to obtain required information

and resolve questions regarding purchasing

. Analyzed spreadsheets on a weekly basis to order the

goods on a 6 months schedule

. Assisted the management on special projects as

requested

. General office work

02/08-04/09 Western Union

1301 Int'l Parkway

Suite 400

Sunrise, Fl 33323

Legal Administrative Assistant

. Organized and facilitated meetings and events and

processed expense reports

. Processed invoices and entered them into Matter

Management program

. Prepared presentations and generated reports

. Made both domestic and international travel

arrangements, hotel accommodations and car rental

. Managed attorney's daily agenda and sort

correspondence

. Greet visitors, received telephone calls and

scheduled appointments

. Assisted the company with special projects as

requested

09/07 to 02/08 Creative Financial Staffing, LLC

800 N. Magnolia Avenue

Suite 201

Orlando, Fl 32803

Office Assistant

Disney Corporate Office

. Processing of Payroll functions through Customer

Service

. Answering calls and responding to any inquiries from

the Payroll clients

. Follow up and documentation of calls

. Payroll professional that can help in the

administration of vacation, sick pay and other

benefits

. Assist the Tax Team with special projects as need it

. Keep accurate and organized filing system

07/06 to 08/07 Greatwide Dedicated Transport

5590 State Rd 544, Winter Haven, Fl 33881

CTL (Dispatcher)

. Received Load information from Customer

. Called Contractors/Drivers to cover loads

. Dispatched drivers in McLeod system, reviewed load

information with driver

. Communicated with customer's regarding load/delivery

issues

. Entered check calls, answered other calls from

drivers while on road

. Arranged to have loads re-powered when necessary

. Ensured PTA board was accurate in preparation for

next wave of loads

. Completed reports as assigned by terminal management

. Collected logs, trip reports, load paperwork from

drivers

. Handled all miscellaneous calls and other duties

assigned by management

9/03 to 01/06 ChildNet, Inc.

1400 W. Commercial Blvd.

Ft. Lauderdale, FL 33309

Executive Assistant to CFO/Purchasing/ Administration

Manager

. Provided high-level administrative support to Chief

Financial Officer, including coordinating the CFO

calendar, organizing the Board Finance Committee

Meetings and organized Finance department in

accordance with necessities

. Strong price negotiating skills and solid decision

making

. Office efficiency control

. Developed company purchasing policies, established

accounts and credit terms, maintained and negotiated

equipment leases

. Purchased orders processing; tracked delinquent

arrivals from purchase orders

. Matched invoices with purchase orders and packing

lists after goods were received

. Reconciled vendor statements

. Processed all travel arrangements for staff,

including air fare (on-line), hotel reservations, car

rentals, per diem calculation and expense

reimbursements

. Supervised Reception area and mail room

. Solicited bids, secured written and telephone

quotations from vendors, analyzed bids, performed

value and cost analysis and selected products and

vendors consistent with existing policies and

procedures.

1997 - 2003 Family Central, Inc

840 SW 81 Ave., North Lauderdale, Fl 33068

4/00 to 09/03 Accountant (Accounts Payable)

. Responsible for agency accounts payable disbursements

. Reconciliation of vendor statements; prepared end of

the year IRS vendor reconciliation payments

. Responsible of month end journal entries and month

end account balances

. Processed monthly contracted centers payments

. Posted batches (A/P) to General Ledger

. Trained staff

. Responded customer service inquiries

. Supported Finance Director on special projects

5/98 to 4/00 Senior Data Entry Technician

. Billing

. Basic understanding of local, state, and federal

subsidized child care regulations

. Assisted in keeping internal quality control program

. Inputted and updated client information

. Assisted Team Leader with daily functions and monthly

reports

. Trained new personnel

. Ensured client's satisfaction

7/97 to 5/98 Data Technician

. Processed monthly reimbursement for providers for all

funding sources

. Input and updated client information

. Prepared and mailed client notices and attendance

sheets

. Maintained weekly count of directly managed centers

. Reviewed CIS monthly determinations and caseload

reports, mailed and filed

. Assisted with phone calls overflow

EDUCATION

. Medical Biller Course at AFAMED

. Two years in Business Administration

. One year Secretarial course, Vocational School

. Computer course 9 months at Electronic College

Contact this candidate