Front Desk Data Entry

LINDA M. RAYMOND

* ***** **** ***** **** L

Wappingers Falls, NY 12590

845-***-****

914-***-****

*******************@*****.***

SUMMARY OF QUALIFICATIONS

. Excellent interpersonal and communication skills at all levels.

. Strong organization and problem solving skills.

. Able to work well in a fast-paced environment; self-starter.

. Detail and task oriented; sensitive in handling confidential information.

. Skilled in operating multi-line switchboards.

. Basic knowledge of Microsoft Word; Excel and Windows XP.

RELEVANT SKILLS AND EXPERIENCE

Receptionist/Front Desk/Switchboard:

. Greeted and maintained a log of visitors to a Aetna US Healthcare facility.

. Answered and directed over 300 incoming calls a day on a 10 line AT&T switchboard.

. Responsible for answering and directing a high volume of phone calls on a multi-line

switchboard

at the Seminole Hard Rock Hotel and Casino.

. Assisted callers and hotel guests with directions, and answered questions regarding the

Hotel.

. Contacted departments, via radio, as needed to resolve issues within the casino.

Residence Counseling:

. Supervised a community residence of 12 residents with a dual diagnosis of mental

illness and

drug/alcohol dependency.

. Oversaw the morning routine of assisting with breakfast, chores, and taking of

medication.

. Supervised the residents’ transportation schedule and wrote client service plans.

. Maintained employee’s weekly time records and completed mandatory paperwork for

overnight

shift.

Administrative Support/Data Entry:

. Responsible for conducting telephone interviews for Nielson with individuals all over

the U.S.

persuading them to accept, complete and return the survey diaries they were given.

. Worked in a call center environment entering survey data into a computerized database.

. Maintained filing system, records maintenance, typed correspondence and handled other

clerical tasks.

EMPLOYMENT HISTORY

Rehabilitation Support Services

Katonah, NY Residence Counselor 2008-2009

Seminole Hard Rock Hotel and Casino

Tampa, FL PBX Operator 2006-2007

Nielson Media Research

Dunedin, FL Research Interviewer 2005-2006

Aetna U.S. Healthcare

Fairfield, NJ Front Desk Receptionist 1994-1997

EDUCATION/TRAINING

Liberal Arts Courses and Secretarial Certificate: County College of Morris

Randolph, NJ

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