Customer Service Office

STEPHANIE ANN LUCIDO

OBJECTIVE

A challenging Customer Service / Clerical position with a progressive company that

will effectively utilize acquired expertise and experience. Desire a position affording

career growth opportunities.

QUALIFICATIONS

* More than 20 years of administrative experience with demonstrated success.

* Skilled in document preparation, supply ordering, inventory control, typing/filing,

operating a multiple line phone system, record keeping, bookkeeping, mail processing,

customer service, transportation logistics, customs processing, carrier scheduling and

follow up. Proficient in MS Word, MS Excel, Equator and ResNet.

* Strong communication, interpersonal, customer relat ions and organizational skills.

* Energetic, innovative and self motivated team player. Quick learner and enthusiastic

worker.

* Proven ability to work effectively in both independent and team environments.

* Effective in fast paced situations with changing responsibilities and multi-task levels of

responsibility.

EXPERIENCE

12/12 – 3/29/13 Provident Bank Mortgage Riverside, CA

Receptionist / Administrative Assistant

Perform general office duties which include logging in signed loan docs, reporting

production numbers,answering phones, greeting clients, ordering office supplies and

disbursing incoming mail/courier packages. I was also responsible for processing

outgoing mail and courier (Fedex) packages. I maintained a clean and organized office

and processed closing books for funded loans.

07/12-12/12 Keller Williams Realty Riverside, CA

Agent Services Coordinator / Transaction Coordinator

Assist Team Leader and MCA with administrative duties. Follow up with agents in

regards to training events, signing up new agents, getting new agents acclimated with

office policies and procedures, assisting agents with any help they need while in the

office. Coordinating agent escrow files by ordering reports, forwarding disclosures,

staying in contact with all parties to ensure a timely closing.

02/09-7/12 Advance Team, Inc. Moreno Valley, CA

Administrative Assistant / Transaction Coordinator

Perform general office duties which include answering phones, meeting and greeting

clients, maintaining a clean and organized office, ordering office supplies, sending and

dispersing of incoming faxes, typing, filing, photocopying, routing incoming mail to

proper agents and managing monthly listings, sales and closing reports. Assist manager

and office administrator with new agent sign ups and training events.

Transaction coordinating real estate agents files includes ordering all necessary services,

inspections and scheduling appointments for them. Services pertaining to the escrow

transaction include, ordering home warranties, open title, order septic tank inspections if

applicable, order termite inspections and any repairs that need to be made. I am

responsible for generating the state contract and disclosures if we represent the seller.

When we represent the seller, then I am responsible for generating the state disclosure s

and forwarding them to the buyers agent for the buyer to execute per the time frame

outlined in the contract. I am responsible for communicating with escrow to make sure

that they are in receipt of the buyers deposit and that escrow is opened. Work hand and

hand with title, inspectors, and cooperating agent to make sure that the transaction is

going per the terms of the contract. I am responsible for assembling the file and mak ing

sure that all documents are executed and signed by all parties.

05/06-01/09 Keller Williams Realty Moreno Valley, CA

Director of First Impressions

It was my duty to meet and greet all clients, vendors and customers as they come into the

office. This position is basically a receptionist position, making coffee for clients,

answering and directing calls, receiving and sending faxes, collecting mail and

distributing it accordingly to the agents mail boxes. I assist the Market Center

Administrator with signing up new hire agents, assigning keys and setting up copy codes.

Help with the putting together of new hire packets and transaction files. I have been

assisting the office administrator with the reviewing of the files for the proper

documentation in our escrow transaction. I ordered and stocked the office supplies and

help with the everyday duties of funning a professional office.

01/06-4/06 Prudential California Realty Mira Loma, CA

Office Administrator

Performed the office administrators duties which include the production of listings and

sales reports, ordering office supplies, over seeing the receptionist, conducted new agent

orientations, signed up new hire agents, reviewed all transaction files for proper

documentations and assisted agents with any issues that might have come up in the

office. I was responsible for the accounting/commission process for the agents.

10/02-12/05 GMAC Park Place Realty Moreno Valley, CA

Office Administrator / Transaction Coordinator

Performed general office duties which included answering a multiple line telephone

system and routing calls to the appropriate agents, meeting and greeting clients,

maintaining a clan and organized office, ordering and stocking office supplies, sending

and dispersing incoming faxes, typing up listing and sales reports, routing incoming and

outgoing mail, photocopying and coordinating real estate agent files. Coordinating files

included ordering all the necessary services, making sure that all documents are sent out

to the appropriate client or agent for execution and received back in a timely manner

according to the contract. I was responsible for reviewing all files for order and neatness

on files that I did not coordinate in order for the agents to receive their commission

checks.

01/02-08/02 Siouxland Hematology Oncology Sioux City, IA

File Clerk / Secretary

Administered patient charts and medical records, performed various office activities such

as scheduling appointments, filing, answering phones, filing patient records in their

charts, faxing, routing faxes and processing mail and photocopying medical rec ords.

08/00-12/01 Sioux City Family Physicians Sioux City, IA

File Clerk

Administered patient charts and medical records. Assisted with receptionist duties,

including greeting and registering patients, collecting office visit co -payments and

scheduling appointments. Recorded physicians dictated information into the patient

charts.

06/91-08/00 Red Sea Shipping Company Huntington Beach, CA

Office Assistant / Secretary

Supervised shipping for an International freight forwarding company. Interfaced with

various steamship companies and airlines for the transporting of goods to primarily the

Middle East. Scheduled shipments and orchestrated all related transportation logistics.

Gathered required information, prepared shipping documents and submitted paperwo rk to

requisite agencies for customs clearance processing.

Coordinated all inland transportation scheduling with trucking companies to pick up and

deliver goods including automobiles, furniture, shipping containers, clothing and other

items Tracked all the handling and transportation of cargo to ensure a timely arrival at the

proper export destinations. Managed outgoing mail/packages, liaised with courier

services including UPS, Federal Express, DHL, Airborne and California Overnight.

Proficient in diverse office functions including typing, filing, purchasing and inventory

control. Fielded telephone inquiries, provided requested information, managed accounts

payable and receivables and made bank deposits. I also handled errands and courier

duties. Corresponded on behalf of shipping companies with the local area Chamber of

Commerce.

EDUCATION

2005

Obtained Real Estate License- California Department of Real Estate

1991-1993

General Studies Golden West Community College Huntington Beach, CA

ADDITIONAL INFORMATION

The best way to describe myself is one who is self motivated, a fast learner, very detail

oriented, systematic and very well organized. I am a multi tasked person who pays

attention to details and takes pride in my work. I am not satisfied until the job is done

accurately and completely. I love to help others. I have the experience of typing, filing,

working with office equipment and answering a multi-line phone system.

REFERENCES

Upon request

Contact this candidate