Customer Service Information Technology

Caleb Kuhn

**** ******** ***

Natrona Heights PA 15065

724-***-****

Email: ********@*****.***

To obtain a fulfilling career in Information Technology, and

use my skills to benefit your company.

Education:

Community College of Allegheny County: Monroeville, PA Fall 2012-

Current

Information Technology

The Art Institute of Pittsburgh: Pittsburgh, PA December 2003

Associate Degree in Specialized Technology

Major: Information Technology & Video/Audio Production

Skills Summary:

. PC and Apple computer experience

. Customer service experience with doctors, lawyers, and judges

. Ability to handle multiple tasks and make good decisions

. Understanding of desktops, server, and networking

. Video Conferencing setup and troubleshooting

. Hardware component replacement

. Software installs and upgrades

. LCD replacement in laptops, and monitors

. Experience with several professional and consumer video cameras and

media

Computer Knowledge:

IBM/PC or Macintosh platforms:

. Adobe Photoshop . Microsoft Office

. Adobe Acrobat . DVD Studio Pro

. Adobe Premier Pro . Final Cut Studio HD

. Adobe After Effects . Flash

Work Experience:

Veritas Legal Video Services Pittsburgh PA 2008-2010

Audiovisual Technician

Audio and Video Setup, Teardown and Monitoring,

Videoconference Specialist, Software and Hardware

Install and Upgrades, Networking Office Computers,

Customer Service, Office Duties

Custom Printing New Kensington PA 2007-2008

Fed Ex/UPS shipping and receiving

Scan outgoing and incoming boxes, use of pallet jack

Use of SAP software, Customer service including dealing

with customer complaints

Advanced Legal Technologies Pittsburgh PA 2004-2007

Audiovisual Technician/Legal Videographer

Audio and Video Setup, Teardown and Monitoring,

Videoconference Specialist, Digital Court Reporting,

Hardware and Software Install and Upgrades, Opening

and Closing Office, Customer service, Scanning of Legal

Exhibits

University of Pittsburgh Medical Center

Medical Media Pittsburgh PA 2003-2004

Audiovisual Technician

Audio and Video Setup and Teardown, Videoconference

Specialist, Troubleshooting Computer Problems, Install

and Upgrades of Software Program

Medrad Indianola PA 2001-2003

Material Handler, Prepare medical devices for production

floor, Use of pallet jack to take completed product for

sterilization, Shipping and Receiving, Use of SAP software

for locating correct product travelers

Contact this candidate