Customer Service Sales

Location:

Posted:

March 28, 2013

Sherin Philipose

***************@*****.***

EDUCATION

TEMPLE UNIVERSITY, College of Science & Technology, Philadelphia, PA

Bachelor of Science, Expected Graduation: May 2013

Major: Environmental Science

RELEVANT COURSEWORK

Organic Chemistry, Ecology, Hydrology, Geographic Information systems, Geochemistry,

Invertebrate Biology, Mammalian Anatomy, Anatomy & Physiology, Microbiology, Economics

WORK EXPERIENCE

Temple University, Paley Library Summer 2012 – Present

Tech Assistant

• Assisted alumni and students in resolving hardware and software issues.

• Imaged computers.

ShopRite, Philadelphia, PA Summer 2010 – Present

Bookkeeper/Customer Service Attendant

• Systematized incoming calls from customers and business owners, responding to

inquiries, resolving problems and correcting policy errors.

• Recorded financial transactions, sales and payments.

Western Union Agent

• Managed a high-volume workload within a deadline-driven environment.

• Kept track of a high volume of financial transactions.

Free Library of Philadelphia, Volunteer

• Helped 1-8 graders in an after school program.

• Tutored in reading, writing, math & science.

SKILLS & LANGUAGES

Fluent in English, Malayalam and Hindi

Lab skills: Titration, chromatography, gel electrophoresis, and cultivating cell cultures, xrf

analysis, slug test, centrifugation

Software: Arc GIS, GPS system, Adobe Premiere and Photoshop, Visual Basic, Microsoft

Office, Microsoft Vision, Macintosh OS, Microsoft Visual Studio

Computer management: Imaging, Familiar with Windows based operating systems for office use

and development. Experience with Macintosh OS and Unix/Linux systems for office use and

development.