Customer Service Sales

Jacqueline A. DiNielli

**** ******** ***. #*****

Rancho Cucamonga, CA 91739

909-***-****(home) or 909-***-****(cell)

*******@****.***

SPECIALTIES

Customer Service, Administration, Clerical, Receptionist, Accounting,

Supervisor, Manager, Employee Training, Import/Export, Logistics, Shipping,

Manufacturing, Sales & Marketing, Buyer, Quality Control, Travel Agent,

Security, Armed Security, Criminal Reseacher, Investigations, Distribution

Center.

Computer programs: MAS 90, MAS 200, Worldship, Oracle, Access, Peachtree,

EDI, Outlook, Excel, Powerpoint, Microsoft Office, Word, Lotus Notes, JD

Edwards.

WORK HISTORY

Philips Lighting

13700 Liveoak Ave.

Baldwin Park, CA 91706

626-***-**** 4/06-9/11

Customer Support/Export/Logistics Coordinator - Manufacturer of Xenon,

Mercury and Projection TV lamps. I was an intricate part of helping this

company to prosper because of my great people skills. Sales support,

supported all sales managers, including sales of all products, and managing

all accounts. Duties also include customer service, heavy volume of e-

mails, phone calls. Heavy order processing of at least 100 orders per day

and all of them being time sensitive, and tracking all orders making sure

they are processed correctly in a timely manner. I've always had a great

rapport with all customers. Managed accounts from beginning to end. Sales

support, inside sales, product selling to customers to increase their

stock. Pricing and quoting to customers, and trouble shooting problems,

inventory analyst, inside, faxing, coping, printing. Helping with the

purchasing of office supplies. Processed billing for freight charges for

customers. International and domestic import/export of large orders, in

charge of all logistics, and exporting of all orders to countries all over

the world, and working with many freight forwarders, along with UPS, Fed Ex

and DHL, preparing all shipping and custom documents that are needed to

ship international, taking care of NAFTA paperwork and Bills of Laden.

Issuing RMA's and credit, credit memos and replacements, return desk

duties, RMS's, work on MAS 90, MAS 200, Outlook and Excel. In charge of

all billing and invoicing of all orders, issuing Bills of Laden.

Experience with EDI and LEAN. In charge of making sure inventory was up

to par for all customers. Working closely with the shipping and receiving

dept., manufacturing, and quality control, and had accounting

responsibilities working with the accounting department. Sales

support/liaison between customers and sales team. Supervisor experience

plus trained employees. Investigate and solve problems with orders,

production and manufacturing. I managed the Customer Service Department.

Cosmo Store Services

741 N. Main St.

Orange, CA 92868

714-***-**** 11/05-2/06

Administrative Assistant - Worked in the Travel Department, Accounting

Department, Human Resource Department and the Reception Desk. Customer

service, answered a six line phone, called hotels and confirmed

reservations for employees and authorized payment, invoicing, billing,

coding, filing, data entry, faxing, copying, typing, filled out car

vouchers for employees and authorized payment, regularly used Excel,

Outlook and Powerpoint.

Frasco Investigative Services

215 W. Alameda Ave.

Burbank, CA 91502

818-***-**** 6/05-10/05

Subpoena Coordinator/Administrative Assistant - Administrative duties,

prepared and typed a variety of subpoenas to be served for the court and

for evictions, composed status and closing letters, a lot of intense

computer work with the companies specially designed program, customer

service, billing, invoicing and logging accounts, copying, faxing and

printing special documents.

Krystal Enterprises

2701 E. Imperial Hwy.

Brea, CA 92821

714-***-**** 2/05-6/05

Receptionist/Warranty Assistant - Limousine Manufacturer - Answered 4 line

phone, data entry, customer service, filing, assisted in limo warranties.

HireRight

10801 6th Street

Rancho Cucamonga,

California, 91730

909-***-**** 9/04-1/05

Criminal Researcher - Performed online Criminal and routine background

checks, regularly use of Excel,

performed on line reports and constant contact of court personnel

throughout the USA for criminal information. Work was performed for

clients for job hire and for evictions.

EDUCATION

Antelope Valley College

3041 W. Ave. K

Lancaster, CA 93536

AA Degree in Criminal Justice

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