ANTHONY J. ALLEN
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**** ******** ***** ***. *, Centerville, Ohio 45459
Cell Phone - 937-***-****
*******@*******.***
ACCOMPLISHMENTS
. Associate of Applied Science- Microsoft Security Specialist - Sinclair
Community College
. Associate of Applied Science- Computer Information Systems/Network
Manager - Sinclair Community College
. 4011 Security Certificate - Committee on National Security Systems
. Currently working towards my Bachelors of Science in Information
Technology - Miami University
. Comptia Security+ Certified
. MCP - Microsoft Windows Server 2012 70-410 Exam
RELATED WORK EXPERIENCE
Valdez International, Wright Patterson AFB, June 2011-Present
. Work as an Service Desk Technician as well as a System Administrator
. Most experience in the Windows Server 2003/2008 environments
. Monitor servers and mail routing
. Assign trouble tickets to appropriate workgroups
. Provide level one telephone support, create user accounts
. Notify users of any maintenances and outages
. Responsible for monitoring transaction log and disaster recovery
backups
. Responsible for writing new process and procedures for all future
personnel
. Set mailbox limits as well troubleshoot mailbox issues
. Abundant experience using BMC/Remedy 7.1
The AME Group, April - June, 2011
. Worked a short-term contract at Atrium Medical Center in Middletown,
Ohio
. Responsible for replacing older computer models with newer ones,
adding them to the network
. Migrated all files and settings to new PCs, set up network and local
printers
. Responsible for troubleshooting any issues that arise
. Responsible for tracking all inventory
SUMMARY OF QUALIFICATIONS
. Worked with Windows 98, 2000, XP, Vista, 7
. Installation, troubleshooting, updating, and configuring of operating
systems, hardware, drivers, and other devices
. Advanced skills in using Microsoft Office Word, PowerPoint, and Excel
. Experience with VMware and VirtualPC software