Customer Service Sales

Shere Anderson

**** * **** *** ( LAVEEN, AZ ***** ( 602-***-**** (

***************@*****.***

Summary of Qualifications

< 2+ YEARS OF DIRECT EXPERIENCE IN PROVIDING OUTSTANDING CUSTOMER SERVICE

< Great communication skills with the ability to work/service people from

various background

< Capable of handling multiple projects concurrently

< Proficient in Microsoft Office Products

< Ability to obtain and examine all relevant information to assess validity

of complaints and to determine possible causes, such as extreme weather

conditions that could increase utility bills.

Customer Service Experience

< 3+ YEARS CUSTOMER SERVICE EXPERIENCE VIA TELEPHONE AND IN PERSON

< Knowledge of principles and processes for providing customer and personal

services. This includes customer needs assessment, meeting quality

standards for services, and evaluation of customer satisfaction

< Works well with a team or independently with the skills in training,

motivating and guiding others in order to create an environment of

dedicated workers.

Communication Skills

< ACTIVE LISTENER WITH THE ABILITY TO COMMUNICATE INFORMATION RECEIVED WITH

A GREAT DEAL OF ACCURACY

< Experienced communicator who can handle the most difficult customers with

fairness and grace

< Self-motivated and assertive dedicated to getting the job done right the

first time

< Well organized and efficient employee who learns new process's quickly

Professional Experience

HERTZ

LOS ANGELES, CA

Platinum Shuttle Driver

02/2011 to 05/2012

< Operated vehicle from individual and central loading area to social

services, rehabilitation center, training location, job site, and other

destinations according to assigned schedules.

< Assisted disabled passengers in and out of vehicle.

< Operated radio and similar devices to communicate with base station and

other vehicles to report disruption of service.

Walmart

Desoto, TX

Receiving

12/2008 to 01/2011

< Answered customers' questions about merchandise and advised customers on

merchandise selection.

< Designed and set up advertising signs and displays of merchandise on

shelves, counters and tables to attract customers and promote sales

KNK Cleaning Services

Dallas, TX

Housekeeping Supervisor

03/2006 to 11/2008

< Compiled and maintained records of quantity, type and value of material,

equipment, merchandise and supplies in stock.

< Completed employee timecards weekly to ensure employees were paid correct

hours

< Communicated regularly with upper management about various issues

Williams Antiques

Richardson, TX

Receptionist

12/2000 to 09/2005

< Answered, screened, or forward calls, provided information, took

messages, and scheduled appointments.

< Greeted customers entering establishment, determine nature and purpose of

visit, and direct or escort them to specific destinations.

Additional Relevant Experience

KINKOS

DALLAS, TX

Express Coordinator (Supervisor)

3+ years

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