Customer Service Administrative Assistant

Bethany Duffy

**** ***** ******, #** ~ La Mesa, CA 91942 ~ 858-***-**** ~ ***************@*****.***

Employment History:

Executive Assistant. Jack in the Box (Corporate) Sep 2011 – Feb 2012

1. Team assistance as required, process incoming support requests via phone and email, assist clients with software functionality and troubleshooting, coordinate and set up training sessions, create and edit training supplements, manage and edit software information in help files, edit/proofread/format large projects, etc. [For this position, I also worked on a large number of creative projects. I am a crafty girl at heart. :)]

Support Representative. Aristotle Dec 2009 – June 2011

1. Customer service, process incoming support requests via phone and email, assist clients with software functionality and troubleshooting, train new clients and employees on software functionality and usability, create and edit training supplements, manage and edit software information in help files, edit/proofread/format large projects, assist clients with local, state, and federal filings, etc. [For this position, I learned eight custom software applications to such an extent that I was able to train new users and troubleshoot their issues. I also worked moderately with FogBugz and Sharepoint in order to manage client issues and other sensitive information.]

Administrative Assistant. GlaxoSmithKline Sep 2004 – Dec 2009

1. Assist with any and all administrative tasks as directed by the ROA or RVP, including, but not limited to, editing/proofreading/formatting large projects, filing, event management assistance, etc.

Executive Assistant Tri-Star Telecommunications Oct 2007 – April 2009

1. Working directly for President and owner, singularly assist with any and all administrative tasks as directed, including, but not limited to, processing incoming calls and requests, editing/proofreading/formatting large projects, filing, A/C and A/P, account management, customer service, shipping and receiving, inventory management, training and supervision of other personnel, etc.

Administrative Assistant SDCR Airport Authority - OfficeTeam Feb 2006 – Mar 2007

1. Handle document control, direct mail, create and edit documents, assist with filing, handle all incoming applications, process all incoming and outgoing packages, etc.

Receptionist Regus Mar 2004 - June 2004

1. Full responsibility for a 50-line switchboard; other basic client services as directed by Assistant General Manager, including, but not limited to, filing, processing mail, maintaining meeting room schedule, etc.

Administrative Assistant Procter & Gamble - Adecco June 2002 - Oct 2003

1. Handle general administrative functions for 20+ personnel, including, but not limited to editing, proofreading, and formatting documents, filing, mail processing, copying, maintaining Excel research spreadsheets, etc.

Skills and Talents:

1. Type 55+ wpm

2. Can handle 5+ incoming phone lines and 50+ extensions

3. Am proficient with a variety of computer programs and applications

4. Have exceptional writing/editing/proofing skills

5. Am both familiar and comfortable utilizing the internet and all varieties of office equipment

6. Have a pleasant phone personality

7. Handle responsibility well

8. Can learn anything quickly and efficiently

9. Am comfortably outgoing and very adaptable to new people and situations

References:

Debbie Sanders Jack in the Box (Corporate) 858-***-****

Kourtney Kennedy Jack in the Box (Corporate) 858-***-****

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