Customer Service Medical

Monica T Bruce, NRCMS ***** Red Oak Dr. #**, Houston, TX 77090 206-***-**** ************@*****.***

EDUCATION

Fortis Institute Houston, TX *GPA: 3.64, Perfect Attendance

Nationally Registered Certified Medical Biller& Coder

Administrative Assistant Program Graduated: 1993

Seattle Central Community College Seattle, Washington

SKILLS & CERTIFICATIONS

1. CPR/First Aide/BLS Certified through the American Heart Association, HIPAA Certified

2. Medical Office Administration

3. ICD 9/10 Coding

4. CMS 1500 Forms

5. EOB’s

6. EMR

7. Medical Terminology

8. Insurance Verifications

1. Knowledge of procedures and diagnosis

2. Ability to read chart slips

3. Microsoft Word, PowerPoint, Excel, Access, Outlook, Oracle, Medisoft Software

4. Data entry and 45 WPM

5. Strength in managing confidential paperwork

6. Filing

7. Organization Skills

WORK EXPERIENCE and HANDS on EXPERIENCE

Enhanced Revenue Solutions Medical Billing and Coding Specialist Houston, TX 10/2012-11/2012

1. 2. Verified insurance claims status, checked status, contacted patents regarding called patients regarding billing, Data entry of patent information, verified patient benefits with insurance companies, updated patients and demographics

3. Researched procedure codes, added all daily charges, posted payments into MedFast

4. Faxed documentation & followed-up with insurance companies

Touchstone Neurorecovery Center Houston, TX May 2012 – Present

Living Skills Support

1. 2. Assist taking vital signs of all residents

3. Record medical information

4. Patient care

5. Assist with daily living; such as; prepare meals, grooming, cleaning, laundry, and monitoring patients

Freedom Church of Seattle Seattle, WA Jun 1997 – Jul 2011

Executive Secretary

1. 2. Maintained pastoral appointment and coordinated travel arrangements, maintained sensitive/confidential information

3. Created and maintained membership database, and established filing system

4. Assisted financed team as needed (processed monies)

5. Served as a liaison between pastor and twenty-one ministries

City of Seattle Seattle, WA April 2006- July 2011

Department of Neighborhoods: Administrative Specialist II

Department of Transportation: Administrative Specialist Assistant

Department of Planning & Development: Housing and Zoning Technician

Department of Planning & Development: Permanent Technician

Administrative Specialist II

Administrative Specialist Assistant

Account Technician I

1. Prepared invoices, reports, memos, financial statements and other documents, answered and directed calls to appropriate parties

2. Conducted research, compiled data, and prepared reports and presentations for department officials

3. Answered incoming calls and directed phone calls

4. Verified addresses to write service requests

5. Researched property addresses, land owners, and land use via microfilm and online search sites

6. Prepared invoices, reports, memos, financial statements and other documents

7. Conducted research, compiled data, and prepared reports and presentations for department officials

8. Maintained the P-Patch Program database and payments

9. Assisted with training new employees on various team tasks

10. Entering data on spreadsheet in the Traffic Management Database

11. Prepared document for archive, by numerical date and boxed be for sending them to the warehouse

12. Determined code violations and actions to be taken; issued written violation notices, examined permits, prepared and maintained inspection records

13. Informed citizens of Seattle of permit process

14. Maintained customer contact information

15. Scheduled appointments and answered multi-phone system

16. Provided administrative support to staff members

17. Provided outstanding customer service to customers

18. Processed cash, check, and credit payments using the Epicor System

19. Reconciled cash drawer daily

Traffic Guide Sept 2005 – Mar 2006

Harborview Medical Center, Seattle Washington

1. Operated shuttle bus, directed traffic and collected parking fees

2. Served as a patient liaison, wrote and issued parking citations

Patient Service Representative Jul 2002 – Apr 2004

Virginia Mason Medical Center, Seattle Washington

1. Processed patient diagnosis and procedure codes, processed EKG charge slips, reconciled and processed patient refunds

2. Managed patient insurance updates, managed front desk as needed

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