Customer Service Medical
Resume:
Monica T Bruce, NRCMS ***** Red Oak Dr. #**, Houston, TX 77090 206-***-**** abqxi6@r.postjobfree.com
EDUCATION
Fortis Institute Houston, TX *GPA: 3.64, Perfect Attendance
Nationally Registered Certified Medical Biller& Coder
Administrative Assistant Program Graduated: 1993
Seattle Central Community College Seattle, Washington
SKILLS & CERTIFICATIONS
1. CPR/First Aide/BLS Certified through the American Heart Association, HIPAA Certified
2. Medical Office Administration
3. ICD 9/10 Coding
4. CMS 1500 Forms
5. EOB’s
6. EMR
7. Medical Terminology
8. Insurance Verifications
1. Knowledge of procedures and diagnosis
2. Ability to read chart slips
3. Microsoft Word, PowerPoint, Excel, Access, Outlook, Oracle, Medisoft Software
4. Data entry and 45 WPM
5. Strength in managing confidential paperwork
6. Filing
7. Organization Skills
WORK EXPERIENCE and HANDS on EXPERIENCE
Enhanced Revenue Solutions Medical Billing and Coding Specialist Houston, TX 10/2012-11/2012
1. 2. Verified insurance claims status, checked status, contacted patents regarding called patients regarding billing, Data entry of patent information, verified patient benefits with insurance companies, updated patients and demographics
3. Researched procedure codes, added all daily charges, posted payments into MedFast
4. Faxed documentation & followed-up with insurance companies
Touchstone Neurorecovery Center Houston, TX May 2012 – Present
Living Skills Support
1. 2. Assist taking vital signs of all residents
3. Record medical information
4. Patient care
5. Assist with daily living; such as; prepare meals, grooming, cleaning, laundry, and monitoring patients
Freedom Church of Seattle Seattle, WA Jun 1997 – Jul 2011
Executive Secretary
1. 2. Maintained pastoral appointment and coordinated travel arrangements, maintained sensitive/confidential information
3. Created and maintained membership database, and established filing system
4. Assisted financed team as needed (processed monies)
5. Served as a liaison between pastor and twenty-one ministries
City of Seattle Seattle, WA April 2006- July 2011
Department of Neighborhoods: Administrative Specialist II
Department of Transportation: Administrative Specialist Assistant
Department of Planning & Development: Housing and Zoning Technician
Department of Planning & Development: Permanent Technician
Administrative Specialist II
Administrative Specialist Assistant
Account Technician I
1. Prepared invoices, reports, memos, financial statements and other documents, answered and directed calls to appropriate parties
2. Conducted research, compiled data, and prepared reports and presentations for department officials
3. Answered incoming calls and directed phone calls
4. Verified addresses to write service requests
5. Researched property addresses, land owners, and land use via microfilm and online search sites
6. Prepared invoices, reports, memos, financial statements and other documents
7. Conducted research, compiled data, and prepared reports and presentations for department officials
8. Maintained the P-Patch Program database and payments
9. Assisted with training new employees on various team tasks
10. Entering data on spreadsheet in the Traffic Management Database
11. Prepared document for archive, by numerical date and boxed be for sending them to the warehouse
12. Determined code violations and actions to be taken; issued written violation notices, examined permits, prepared and maintained inspection records
13. Informed citizens of Seattle of permit process
14. Maintained customer contact information
15. Scheduled appointments and answered multi-phone system
16. Provided administrative support to staff members
17. Provided outstanding customer service to customers
18. Processed cash, check, and credit payments using the Epicor System
19. Reconciled cash drawer daily
Traffic Guide Sept 2005 – Mar 2006
Harborview Medical Center, Seattle Washington
1. Operated shuttle bus, directed traffic and collected parking fees
2. Served as a patient liaison, wrote and issued parking citations
Patient Service Representative Jul 2002 – Apr 2004
Virginia Mason Medical Center, Seattle Washington
1. Processed patient diagnosis and procedure codes, processed EKG charge slips, reconciled and processed patient refunds
2. Managed patient insurance updates, managed front desk as needed
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