Case Manager / Reimbursement Counselor

Anna Velarde

*** ******* *** *** ***** Ca. ***** * (650) 477--7004 *

****.*********@*****.***

OBJECTIVE

A rewarding position and a challenging growth environment that maximizes

the use of my skills and talents, client service and problem solving.

Dedicated to achieving quality workmanship while providing superior client

service. Handle multiple tasks efficiently and with attention to detail.

EXPERIENCE

Reimbursement Counselor

Lash Group (May '08 to Jan '12)

Benefit verifications

Prior Authorization assistance

Billing and coding support

Monitoring of payer policy and verification

Server / Front Asst. Mgr

Roberto's (Nov '07 to Jan '09)

Provides the highest level of service

Ensures that guest have a positive & memorable experience

Follows checklists and standard operating procedures

As an Asst Mgr, I support and work on projects assigned

Administrative Asst/Receptionist

Golden State Flooring (Jan '07 to April '08)

Greet customers

Manage heavy volume of phone calls

Administrative & General miscellaneous office duties

Works on special projects as assigned

Asst. Manager

Patio Filipino Restaurant (May '05 to Jan '07)

Provide great customer service

Study ways to increase daily sales

Orient new hire employees, make schedule and payroll

Handle customer complaints

Monthly detail reports

Medical Front Desk

Bay Area Digestive Health /Seton Medical Office (April '03 to May '05)

Obtain authorizations from different insurances before the

visit

Set up medical records prior to admission

Manage heavy volume of phone calls

Schedule daily office visits, surgery and follow ups

Manage doctors' appointments, travels and meetings

Organize and file charts, reports and documents

Maintain organized storage of medical records and accurate

destruction

Sort doctors daily in and out mails

Office supply orders

Asst. Manager

Money Mart (Aug. '01 to April '03)

Handle vault custody of over 500k

Schedules of CSRs

Weekly reports to be submitted

Order office supplies

Train new hire employees

Inventory every month

Handle customers' complaints

EDUCATION

Boston Reed College; Clinical Medical Assistant - 2012

City College of San Francisco

SKILLS

Computer savvy (Microsoft office softwares and internet)

Type 40 WPM, Good analytical skills

Very proficient with the use of 10 key

Work well under pressure, able to meet deadlines

Excellent written and oral communications skills

Attention to detail, pro active, good analytical skills

Hardworking,very confident in research work and excellent analytical

skills. Troubleshooting Skills Initiative/Leadership, Detail oriented, Team

player.

Interact well with others

REFERENCE -Available upon request

Contact this candidate