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Customer Service Technician

Location:
Memphis, TN, 38128
Salary:
14.00
Posted:
March 28, 2013

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Resume:

Kierra S. Moses

**** **** ***** *****

Memphis, TN 38128

773-***-****

abqxfj@r.postjobfree.com

EXPERIENCE

Bridge Personnel Services/ Orsini November 2011 to December 2011

Certified Pharmacy Technician/ Biller (Temporary)

• Adjudicated insurance claims

• Scheduled shipments of medications and supplies to patients

• Answered inbound and made outbound calls

• Assisted with picking and packing orders when needed

• Obtained and processed payment information

Accredo Health Group December 2007 to March 2010

Certified Pharmacy Technician

• Provided exceptional customer service to all patients and members of the pharmacy staff

• Verified medication stock and entered data into the system to maintain inventory records

• Managed and maintained appropriate stock medication and supplies

• Obtained prescriber authorizations for prescription refills, provided there were no changes in the prescriptions

• Calculated dosages

• Obtained, entered, and processed prescriptions

• Answered inbound and made outbound calls

• Scheduled shipments of medications and supplies for patients/providers

• Assisted with new employee training

• Kept patients in compliance

• Assisted with material handling

Sitel Corporation September 2006 to December 2007

Executive Assistant/ Customer Service Agent

• Answered inbound and made outbound calls

• Quoted insurance eligibility and benefits to providers

• Assisted providers/facilities with claim questions

• Supported the new employees in training (floor support)

• Faxed requested documents to providers/ facilities

• Assisted with new employee training

• Entered necessary data into the system

EDUCATION

Southwest Community College January 2013 to Present

Medical Laboratory Technician

Remington College December 2003 to August 2004

Pharmacy Technician Diploma August 2004

Pharmacy Technician Certification Board July 2004

GPA 4.0

Perfect Attendance



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