Customer Service Technician
Resume:
Kierra S. Moses
Memphis, TN 38128
**********@*****.***
EXPERIENCE
Bridge Personnel Services/ Orsini November 2011 to December 2011
Certified Pharmacy Technician/ Biller (Temporary)
• Adjudicated insurance claims
• Scheduled shipments of medications and supplies to patients
• Answered inbound and made outbound calls
• Assisted with picking and packing orders when needed
• Obtained and processed payment information
Accredo Health Group December 2007 to March 2010
Certified Pharmacy Technician
• Provided exceptional customer service to all patients and members of the pharmacy staff
• Verified medication stock and entered data into the system to maintain inventory records
• Managed and maintained appropriate stock medication and supplies
• Obtained prescriber authorizations for prescription refills, provided there were no changes in the prescriptions
• Calculated dosages
• Obtained, entered, and processed prescriptions
• Answered inbound and made outbound calls
• Scheduled shipments of medications and supplies for patients/providers
• Assisted with new employee training
• Kept patients in compliance
• Assisted with material handling
Sitel Corporation September 2006 to December 2007
Executive Assistant/ Customer Service Agent
• Answered inbound and made outbound calls
• Quoted insurance eligibility and benefits to providers
• Assisted providers/facilities with claim questions
• Supported the new employees in training (floor support)
• Faxed requested documents to providers/ facilities
• Assisted with new employee training
• Entered necessary data into the system
EDUCATION
Southwest Community College January 2013 to Present
Medical Laboratory Technician
Remington College December 2003 to August 2004
Pharmacy Technician Diploma August 2004
Pharmacy Technician Certification Board July 2004
GPA 4.0
Perfect Attendance
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