Customer Service

Christopher J.Glymph

********@*******.*** • *** Lullwater Circle Newnan GA 30263• 678-***-****

Objective

A detail-minded individual combining strong interpersonal, written and verbal communication skills!

Immaculate customer service experience, committed to professionalism, and highly organized.

Education/ Skills

Columbia High School Graduate (May 1999) 1701 Westchester Dr Columbia, SC 29210 (803) 731-

8950

Midlands Technical College 1260 Lexington Dr West Columbia, SC 29170 803-***-****(Records)

Internet Knowledge, experience with Microsoft Office 2003 Experienced with MS OS 98 –XP, Vista and

Windows 7 Facsimile Trained in quality council of Indiana CQT, active listener, strong administrative

skills, good decision making skills.

Employment Experience

Site Operations Manager,-Stratosphere Quality 12024 Exit Five Parkway Fishers, IN 47037 (May2012

–October 2012) Southern Region Duncan

• Responsible for ensuring all teams within assigned location are operating according to

Stratosphere Quality standards and customer requirements. Sorts parts to assess process and

provide necessary training.

• Responsible for constant evaluation and managing of ongoing projects. Develops work

instructions and confirm team conformance to job set up. / Responsible for ensuring all location

files are maintained.

• Monitor quality systems of each project, as necessary, to ensure all project requirements

are being met

• Conduct interviews

Coordinates local recruiting with human resources on staffing needs./

for necessary personnel

• Use progressive discipline system to document and maintain violations of employee

policies.

• Trained and educated Team Leaders, Supervisors and Inspectors on containment and

Quality Management Systems and client procedures relevant to the project.

Project Supervisor,-Stratosphere Quality 12024 Exit Five Parkway Fishers, IN 47037 (November 2010-

May 2012) Southern Region Alabama and Georgia

• Train and educate Team Leaders and Inspectors on proper SQ and client procedures

relevant to the project.

• Sorts parts to assess process and provide necessary training.

• Coordinates all job specifications and requirements with the onsite customer and or

suppliers

• Develops work instructions and confirm team conformance to job set up. / Identifies,

investigates and corrects any non-conformances.

• Manages and maintains customer relationships.

Christopher J.Glymph

********@*******.*** • 405 Lullwater Circle Newnan GA 30263• 678-***-****

• Travel on day and overnight trips

Quality Inspector/Team Leader GA Region, Stratosphere Quality, 12024 Exit Five Parkway Fishers, IN

47037

April 2010 –November 2010 (Contracted through FLERT Staffing (Holly James 205-***-****)

• Responsible for providing Quality Control for partnered customers.

• Perform general inspection and Rework for the Automotive Industry.

• Data Recording and reporting and General Containment.

• Direct Supervision of Team Members on group assignments, faxing and emailing

timecards to payroll and first level escalation. And interaction with Customer to provide

support and day to day communication.

Residential Counselor, Three Rivers Residential Treatment Center Midland’s Campus, 200 Ermine

Road, West Columbia, 29170 SC 803-***-**** (February 2008-January 2009 )

• Responsible for Direct day to day care of residents.

• Responsible for supervision of Residents behavior.

• Transporting Residents to and from various appointments and off site activities.

• Updating and processing paperwork in the capacity of a Team Leader for 3 rd Shift

Program coordinator.

• Recorded information, such as Residents identification, behavioral changes, and

incidences of Residents disturbance in the Milieu

Help Desk Agent L3 Group Leader, NCR, 3325 Platt Springs Road, West Columbia SC 803-***-****

(July 2001-October 2006)

• Immediate dispatch and call routing to the proper resource for resolution. (Domestic and

international.)

• Consolidates the management of multiple service contracts under a process of single call

management

• Dispatch and monitor technicians around the globe on repair process of trouble tickets.

• Proactively monitor service vendor performance.

• Managed and supervised 15 Customer Service Agents, Time off Requests, Attendance

and Counseling and first level Escalations for Call Center Manager

Help Desk Agent Tech Support for AT&T DSL, Calltech (Teleperformance) Communications, 300 St.

Andrews Road, Columbia SC 803-***-**** (November 2006-March 2008) Please Note this

company is no longer in Business

• Worked in a Call Center environment

• Troubleshoot DSL for AT&T

• Assisted clients with set up with internet and wireless service

Christopher J.Glymph

********@*******.*** • 405 Lullwater Circle Newnan GA 30263• 678-***-****

• Proactively monitor third party and AT&T Technicians onsite arrival times for new

installation and in home repairs.

• Answered a large volume of calls as well as Email inquiries from customers and clients

for Business and Residential

Contact this candidate