Customer Service Management

Roger Kevin Gray

Roger

** ******* **. ****** **. 39475

601-***-**** – ********@*****.***

A driven, focused and highly professional self-starter with demonstrated strengths in providing

organizational support in the oil and gas industry through field support, labor, and account

management. Adept at overseeing and ensuring efficiency and productivity of operations. As a

committed; loyal and dedicated quick thinker who is highly competent to meet the challenges and

demands of any position.

CORE STRENGTHS

• International and Domestic experience in the Drilling Industry

• Customer Service and Client Relations

• Account Management

• Problem Solving and Solutions Development

• Time and Multiple Tasks Management

• The Ability to Quickly Learn and Adapt

• Experienced in SAP

Computer Skills in SAP, NIC’s, Microsoft Excel, Word, Access, and Power Point

PROFESSIONAL EXPERIENCE

Noble Drilling, Sugar Land Texas, 77478

Materials Coordinator, February 2008 to Current

•Maintained adequate stocks of spares at predetermined stock levels, utilizing valid usage history to

establish Min/Max levels of stocking.

• Ordered spares in an expeditious manner.

• Maintained an ongoing inventory, utilizing SAP/NICS data base management software programs.

•Prepared shipping lists, conduct receipt of goods check(s), and process Third Party charges and

rebilling in a timely manner.

•Maintained effective communication with offshore team members, onshore administration and

procurement personnel as well as designated vendors.

• Ensured material requisitions are accurate, timely, and reflect the request.

• Provided regular updates of inventory levels for onshore and offshore stocks.

•Generated and analyze reports to monitor inventory management and convey those results to management

and ensure operational goals are achieved.

• Participated in the development and mentoring of newly appointed team members.

• Participated in onshore and offshore training as required.

• Ensured regulatory hazmat compliance when the emergency response team is needed.

• Relieved other team members as required by drilling operations and tasking.

• Assisted team members in maintenance of rig equipment as required.

• Ensured that safe and efficient offshore operations are conducted at all times.

• Able to deal with authority figures in a mature, reasonable, and confident manner.

• Claim and accept ownership of rig equipment and processes.

• Excellent customer service skills.

• Ability to maintain a clean, organized, and professional looking storeroom(s).

• Attention to detail and ability to plan ahead and accomplish company goals.

• I have the ability to handle multiple tasks and follow-up to completion.

• Possess excellent communications skills, both oral and written.

Noble Drilling, Sugar Land Texas, 74478

Roustabout/Floorman, Gulf of Mexico Division, May 2006 to February 2008

• As a Roustabout, performed all duties assigned during deck operations that include managing deck

operations and flagging crane operations.

• As a Floorman performed all duties responsible during drilling operations.

• Supports the maintenance of the general appearance of the drilling rig and attending to special

operations and weekly safety meetings.

• Involved in the onshore and offshore training of newly appointed crew members.

• Provides assistance to the Helicopter Landing Officer during Heli-deck operations, to the Subsea

Engineer with BOP stack maintenance, and to the driller for drill floor operations.

• Provided assistance to welders as a firewatcher and personnel entering confined spaces as a hole watch.

EDUCATION

• High School Diploma

• Various classes offered by employers both onshore and offshore I.e. confined space, first aid, water

survival, DPS Induction etc.

TRAINING INHOUSE AND ONSHORE

• Proficiency in Survival Craft 32 hour class at MSTC. 2007

• First Aid CPR 8 Hour. 2007

• Helicopter Underwater Egress Training (Offshore Survival). 2007

• Basic Fire Firefighting (Delgado Community College). 2006

• First Aid and CPR (Delgado Community College). 2006

• Personal Safety and Social Responsibility (Delgado Community College) 2006

• 12 Hour Personal Survival Techniques (Alford Safety Services Inc.) 2006

• Helicopter Underwater Egress Training (Alford Safety Services Inc.) 2006

REVELANT EXPERIENCE

• Roustabout - Noble Lester Pettus 1-3/4 years. (Gulf)

• Materials Coordinator - Noble Lorris Bouzigard 1 year. (Gulf and Brazil)

• Materials Coordinator - Noble Danny Adkins. DP3 Vessel (Singapore) (Gulf) April 2009 to present

OTHER EXPERIENCE

• Self employed (Logistics and Transportation) June 2001 to February 2006

• United States Navy Dec. 1990 to April 2001

References Available Upon Request

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