Human Resources Customer Service

Catalina C. Rogers

Relocating to Cary, NC . 941-***-**** . ********@*************.***

PROFESSIONAL EXPERIENCE

HRIS/Benefits Administrator

*/**-*/**

BluePearl Veterinary Partners

Tampa, FL

. Manage and process successful bi-weekly disbursements of multi-state

payroll for over 1,200 team members, including garnishments, benefits

and taxes consistent with federal, state wage and hour laws.

. Solely managed, developed and implemented Software conversion from

Paychex to UltiPro.

. Assist in the IT department, creating and removing employee emails,

team member's intranet access, as well as managing and continually

developing our Payroll/HRIS and providing IT customer support for

these systems.

. Provide vision and direction for the payroll system including major

configuration changes, updates, testing, management requested

enhancements, troubleshooting, procedures, documentation, and

training.

. Review and analyze bi-weekly payrolls, benefits and procedures in

order to recommend and implement changes leading to best-practice

operations.

. Communicate actively with Operations, HR and Billing to review cross-

departmental impacts and reconcile data.

. Define and set up processes for continuous improvement that affect

payroll and human resources workflows.

. Designed and implemented trainings programs allowing management the

technical ability to utilize the UltiPro software for paperless

administration, access management reports such as dashboards, and

provide team members with online support.

. Design and deliver benefit presentations to team members and managers

to increase understanding of benefit plan offerings and enrollment,

support effective utilization, and promote value of benefits.

. Oversee and manage annual open enrollment, life events, and process

benefits and provide team members support.

. Tackled the I-9 recertification of approximately 1100 employees at 12

locations. Through research, identified all employees whose paperwork

was deficient. Trained support staff and management in proper

documentation, which rectified oversights expediently and improved I-9

administration going forward.

. Designed, developed, and brought to fruition audits to ensure the

accuracy of employee records. Defined audit parameters for compliance

with federal, state, and company policies.

. Insure proper documentation on all employees, including non resident

aliens, employees on visas, student interns, both resident and

international. Processing, and maintaining their information in

compliance with their status. Assisted HR Management with special

projects and reports as requested.

. Conducted background verifications on new hires. Reporting any

discrepancies to HR Director, making Organizational announcements on

new and departed employees.

Payroll Specialist

5/08-4/10

Dental Care Alliance, LLC

Sarasota, FL

. Prepare and process all employee payroll data, including timesheet

input.

. Maintain employee files, rates, deductions, accrued vacation and

bonuses.

. Enter all new hires and completed changes including time and

attendance input for all payroll processing.

. Ensure that garnishments and other third party payments are accurate

and on time.

. Process and maintain employee benefits.

. Responsible answering all employee questions related to hr/payroll in

a PEO setting.

Contracted Lead Recruiter

2/07-4/07 & 2/08-4/08

National In-Store

Sarasota, FL

. Handled interviews, recruiting and placed independent contractors in

the south and south east regions for retail personnel.

. Communicated tasks and objectives to Regional Managers and Field

Representatives.

. Enforced and interpreted business policy as well as local, state and

federal laws.

. Gathered information regarding various programs in order to write

position descriptions and ads.

. Completed all pre-screening for all new Field Representatives.

. Investigated employee relations, labor and wage issues.

. Counseled and trained District Managers on company policy and

recruiting.

Recruiting Specialist/HR Coordinator

3/06-2/07

Gould & Lamb, LLC

Bradenton, FL

. Managed all interviews, recruiting and placed new hire employees to

maintain staffing levels based on six month forecasting and immediate

volume increases.

. Take inbound customer calls for customer service and order processing.

. Assisted the Human Resources Director and payroll department.

. Evaluated background, employment and required screening results.

. Enforced and interpreted company policy as well as local, state and

federal laws.

. Investigate employee relations, labor and wage issues.

. Counsel senior management on recruiting and employee relations.

. Process and evaluate salary, bonus planning and promotions.

. Conducted policy, harassment awareness, new hire orientation and

benefits training.

. Developed and implemented a new orientation program.

. Coached and mentored all employee levels.

. Processed corrective actions, terminations, leave of absences, staff

reductions and severance plans.

. Promoted work/life balance, Employee Assistance Program (EAP) and

community involvement.

. Oversaw diversity slates, projects, 360 feedback, employee surveys and

action plans.

. Managed the execution of employee relations, employee activities and

reward/recognition programs.

HR Generalist 10/97-

02/06 & 10/07-1/08

Technology Unlimited

San Juan, PR

. Worked in call center and managed the computer retail store for the

first 2 years.

. Managed staff of 125 employees.

. Managed Accounts Payable/Receivable.

. Performed Job Analysis in order to establish criteria for

classification, recruitment, training, and other related personnel

functions.

. Coordinated advertisement activities, perform phone screens,

interviews of internal and external candidates and provide input to

managers and other recruiters.

. Developed and implemented a Job Classification System by identifying

and writing detailed job descriptions of 28 unique jobs.

. Ensure that reference checks, pre-employment physicals and drug

screens have been completed prior to start date.

. Determined staffing needs, talent gaps, and hiring strategy.

. Developed and implemented a New-Hire Orientation Program to foster

positive attitudes toward organizational objectives by providing

information about policies, job duties, working conditions, employee

benefits, and safety regulations.

. Managed all benefits administration.

. Managed performance evaluation process, reporting and compensation

guidelines.

. Managed all compliance with State and federal employment law; COBRA,

FMLA, Workers Comp., Unemployment, Disciplinary/Terminations and other

workplace laws.

. Managed Affirmative Action and EEO Compliance program.

. Developed a strong community network through job fairs, colleges,

chambers and school to work programs establishing us as an Employer of

Choice.

SKILLS

MS Office: Word, Excel, PowerPoint, Access, Outlook

Paychex Payroll System, HodesIQ, Abra, Unitime, Ultimate Software,

TimeForce, Cognos Business Intelligence

LANGUAGES

Bilingual

Spanish/English

HONORS / ACTIVITIES

. Society of Human Resources Management, Member

. American Payroll Association, Member

. Academy of Human Resource Development, Member

. American Society for Training & Development, Member

. Rosemary Park Association Volunteer

. TeensHelp Volunteer Youth Counselor

. American Intercontinental University Honors

. Technical Honor Society

EDUCATION

Bachelor of Business Administration 7/2007

American InterContinental University Miami,

FL

. Concentration in Human Resource Management

Contact this candidate