Customer Service Sales
Resume:
Kelvis O Okungbowa
856-***-**** (Home)
856-***-**** (Cell)
Cherry Hill, NJ 08002
********@*****.***
Summary
I have a good understanding of Data Communications with a focus on
troubleshooting, project management and customer service. Excellent oral
and written communications skills, Strong analytical, presentation, problem
solving, and people skills. Ability to build and retain good customer
relations with professionalism and courtesy. Work well under pressure,
able to multitask, and have a Strong work ethic.
My skills and experiences includes: Customer relations experience,
Management experience, CISCO Routers and Switches, Windows Server 2008/
Windows 7/ Vista/XP, Intel x86 PC/Laptop/Server, MS Office, 802.11a/b/g
Wireless LAN,
Objectives
To obtain a position in an organization or Government agency, where my
education, work experience, and technical skills can be fully utilized.
Experience and Training
Network Learning Institute
March.2012-Present
MCSA w/Windows 7 and CCNA Combo
Description of program:
This course focuses on delivering the skills and knowledge necessary for me
to install, operate, maintain and troubleshoot a Cisco network, as well as
design and implement the infrastructure
for businesses based on the Microsoft Windows 7, Windows XP and Server
2008R2 platform. Through Hands on learning, I have the ability to utilize
and enhance my skills sets. I have develop a practical understanding of the
operation of installing, configuring, supporting and troubleshooting a
network infrastructure using Microsoft Windows 2008R2 server, gain skills
needed to create a networking service infrastructure design, understand the
strategies needed to design an active Directory structure and build the
knowledge and skills necessary to install, Configure, administer and
support the service and tools with Microsoft Windows. Furthermore, I have
developed a practical understanding of the operations of Cisco Networking
Including learning about network types, TCP/IP networks, IP addressing,
routing and switching
fundamentals and the IOS model.
Affordable Computer Repair, 106 Chestnut Street Cherry Hill, NJ
August.2010-Present
Freelance Contractor. Helpdesk Support Specialist
Troubleshoot client computer and printers problems. Installation and
configuration of computers and printers. PC assembly and configuration.
Virus remover and update. Troubleshoot network connectivity problems.
Performing diagnosis and resolution of desktop and equipment problems
recommend and implement corrective solutions.
Kmart Corporation, Philadelphia, PA
August.2010 - February.2012
Softline Manager
Directed workers in a retail setting. Led a successful sales team. Managed
a department and the entire store. Performed personnel duties such as
interviewing, hiring, training, evaluation, discipline and job termination.
Greeted and assisted customers. Responded to customer questions and
complaints. Monitored sales floor to ensure customer satisfaction.
Assigned duties to employees. Authorized payments and merchandise returns.
Ensured merchandise was correctly priced and displayed. Met sales goals.
Skills set include: Bar code reader equipment, Barcode scanners, Calendar
and scheduling software, Cash registers, Credit card processing terminals,
Customer service Training, Desktop computers, Employee Training, Internet
browser software, Management Training, Manager, Merchandising, Microsoft
Office software, Personal computers, Retail Management, Retail Sales,
Security tags, and Training of employees.
Computer Professional Systems, Cinnaminson, NJ
December.2006-August.2010
Network Specialist
Responsible for the installation of cabling and wiring. Maintained,
upgraded, and repaired PCs, desktop applications and printers. Performed
diagnosis and resolution of desktop and equipment problems. Recommended and
implemented corrective solutions. Troubleshoot problems with computer
systems, including hardware and software, Windows based workstations,
custom applications, email, network and peripheral equipment problems;
makes repairs and corrections where required.
Setup new users and maintained all workstations. Installed, assembled and
configured computers, monitors, networks, printers, and other hardware.
Created and Reset password, helped with login problems, added and deleted
users. Developed, tested and maintained applications in accordance with
specifications.
Industry Analyst Technical Service Division Bloomfield, NJ
May. 2002-December.2006
Test Engineer
I was responsible for the installation of cable, wiring, network setup and
multifunctional printers. Provide daily checks, backup logs and other day-
to-day IT Administration.Monthly Windows and virus update. Coordinated and
performed workstation application upgrade and new software installations.
Documented flaws, strength and weaknesses of various hardware and software
issues for Xerox, Ricoh, and Toshiba for marketing presentation. Conducted
test on various laser printer and network multifunctional copier to
determine reliability, performance and durability. Supervised quality
control team on Ricoh printed products making sure that all jobs were done
according to Ricoh guidelines and specification. Kept detail log of all
problems and resolutions.
Hoffmann-La Roche, Nutley, NJ
Februry.2000-May.2002
Helpdesk support Tech
Troubleshoot client computer and printer problems. Performed all
workstation software and hardware upgrade. Maintained network security, Set
up and managed users account on Windows NT server with DHCP, Configured
home directories and administered shared folders,
and troubleshoot email problems.
Education
B.S Marketing Southern University, Baton Rouge, LA
Associate Degree: Microtech Training Institute. Newark, NJ
PCNetworking/Application
December.1999-December.2000
Network Learning Institute: Mount Laurel, NJ
March.2012-Present
CISCO CCNA hands on module includes both Routing and switching
concepts.
Windows 2008/XP/7/vista and Active Directory Configuration and troubleshoot
Good knowledge of VMware, Active directory,DHCP and DNS.
Certification: Microsoft Certified Professional (MCP)
Contact this candidate