Project Manager

Kiran Kashi

** ******* *** ( Bloomington, IL ****4

309-***-**** ( *******@*******.***

Profile

SENIOR PROJECT MANAGER

Strategic technology leader with a 19-year track record of developing

innovative solutions to business challenges and delivering maximum ROI.

Highly skilled in leading both on-site and offshore teams throughout all

phases of the SDLC, as well as automating processes and upgrading hardware

within aggressive time and budgetary constraints. Able to excel within 24x7

production environments and maintain a clear focus on risk mitigation and

quality control. PMP Certified, ITIL V3 Foundation Certified, Certified

Scrum Master (CSM).

Team Building/Leadership ( IT Project Management ( SDLC Management (

Process Automation

Hardware Implementation & Upgrades ( Risk Mitigation ( On-Site & Offshore

Development Expertise

24x7 Production Support ( Budgeting/Cost Control ( Scope Management (

Change Management

Metrics Reporting ( MS Office (MS outlook, MS Word, MS Excel and

PowerPoint) ( Primavera Expertise

MS Project Expertise ( Visio

Professional Experience

HTC GLOBAL SERVICES, INC.

Bloomington, IL (Client: State Farm)

9/03-Present

Project Manager (1/06-Present)

Achieved major capability and efficiency gains through hands-on project

management, effectively guiding on-site and offshore teams in delivering

turnkey solutions addressing critical business challenges. Oversaw

preparation of project charter and scope, gathered crucial requirements,

and designed solutions within aggressive timeframes. Liaised heavily with

business team on obtaining sign-off for Statement of Work (SOW) and

developed detailed Work Breakdown Structures (WBS). Emphasized risk

management and quality control, particularly with regards to changes within

existing processes. Recognized for outstanding budgeting/cost control for

projects ranging up to $1.5M. Presented detailed status reports and metrics

to senior management in support of strategic decision making. Noted for

technical innovation and successfully positioning operations towards long-

term growth.

Project Highlights:

. Generated millions in cost savings through releasing 170K physical tapes

and 250K VTS tapes and successfully migrating millions of system-produced

records.

. Delivered major efficiency gain through introducing e-notice for agents

and operation centers in place of physical mailings.

. Ported current claims system from HP3000/MPE to HP9000/HP-UX, including

negotiated purchase of license for suite of web-based applications from

Claims Components vendor. Displayed in-depth understanding of business

needs.

. Strengthened marketing campaigns through rollout of ECRM-Marketing

Contact Indicator enabling rapid designation of marketing contacts by

agents, as well as customized fields in support of campaigns.

. Spearheaded ECS transition from ASP/VB to J2EE application architecture,

including evaluation of vendor architecture and definition of project

requirements.

. Guided Claims Interfaces team in both developing and supporting

components expediting data exchange through processes initiated by

multiple triggers originating from 2 or more functions within ECS and/or

claims processes utilizing IBM's Scalable Architecture for Financial

Reporting (SAFR) product.

. Excelled within challenging environment, leveraging expertise in the

Project Management Life Cycle (PMLC), Software Development Life Cycle

(SDLC), Primavera and Agile to consistently surpass expectations.

Team Lead (9/03-12/05)

Built high-performance offshore team and created housekeeping process for

large insurance company client maintaining stability of critical reports

management tool while simultaneously increasing availability. Garnered

genuine understanding of customer requirements, delegated tasks to offshore

team, and offered crucial insights throughout all project phases. Prepared

status reports for client and maintained clear communication channels.

Project Highlight:

. Succeeded as primary POC for offshore team, driving development of

critical housekeeping process for reports management tool and automating

manual processes for major insurance company client cost savings.

SANKET SYSTEMS INC.

Columbus, GA (Client: TSYS)

7/02-8/03

Senior Program Analyst

Played key role as member of 35-person team in the development,

maintenance, and enhancement of Government Services processing system for

post-secondary student grant and loan funding for U.S. Office of Federal

Student Aid (FSA). Offered 24x7 production support, rapidly Identifying and

resolving issues. Monitored batch production and online systems processing

to attain target schedules. Demonstrated ability to successfully take on

increased roles and responsibilities. Thrived within environment

encompassing MVS, COBOL II, JCL, CICS, IMS DB/DC, DB2, VSAM, MQSeries,

Abend Aid, File-aid, SPUFI, QMF, Endeavor, Expeditor, TSO/ISPF, SAS,

SYNCSORT and Netman.

Project Highlights:

. Excelled within 24x7 production environment, designing, developing and

testing programs for Government Services processing system and

troubleshooting issues. Involved heavily in developing of online and

batch programs, as well as coding complex logic independently.

. Managed testing for changes necessary for system implementation within

complex mainframe programs. Executed test plans and test cases, as well

as comprehensive system and user acceptance testing.

. Migrated programs in Endeavor from development to production region

through both online methods and background option.

. Enhanced capabilities of new resources through targeted induction program

imparting application knowledge.

ADDITIONAL EXPERIENCE HIGHLIGHTS

. Supported complex Mainframe-to-PeopleSoft conversion project for CS

Solutions (7/01-6/02). Solved critical production issues related to Pay

Cycles, Voucher Posting and contract/recurring voucher setup.

. Created SQR Programs for Vendor Conversion, Ledger Conversion and

Journal. Utilized Application Engine to develop, test, and run background

SQL.

. Facilitated Uni-Front End for Application Integration project involving

middleware technology component MQ series with DB2, CICS and COBOL on

mainframe. Maintained DB2 tables and enhancements to both batch and

online programs.

. Prior IT project support experience (1994-2001) for companies such as

Raffles Software Pvt., COMSYS, BFL Software Ltd., and Advanced Micronic

Devices. Succeeded in COBOL, MVS, JCL, CICS, and IBM ES-9000

environments.

Education & Professional Certifications

. Bachelor of Engineering (Electronics & Communication)- University of

Mysore, India

. Project Management Professional (PMP)

. ITIL V3 Foundation Certified

. Certified Scrum Master (CSM)

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