Project Manager Sales
Resume:
***** **** ****** ***** #***, Lake Forest CA *****
*************@*****.***
Dawn Courville
Objective
I am a sales professional with a proven track record in business to
business, wholesale, and direct to consumer sales and business development.
I am seeking a career with a company where I can continue to grow and be
accountable for my own success. I am currently working on my bachelor's
degree and encourage you to look past that and really look at my experience
and the value I can add to your organization.
Work History
Daimler AG, Portland, OR
Sales and Business Development Manager
. Received the Aftermarket Parts Sales and Marketing Division
sales and customer service awards four years in a row.
. Marketed and sold our private label and all makes brands of
parts to our dealer network and fleet customers. Quoted
prices, answered questions about products, prices,
availability, product uses, credit and contract terms,
warranties, and delivery dates. Also recommending products
to customers, based on customers' needs and interests.
Consulted with clients after sales and contracted signings
in order to resolve problems and to provide ongoing support
. Analyze current dealer sales and business development
strategies and develop action plans, make recommendations,
provide implementation, and provide training for dealer
personnel. Provide personal support required to sustain
business growth and customer satisfaction initiatives.
. Establish action plans and implement processes to develop
core sales and business development resources to secure
revenue and EBIT. Installed support structure within the
field and corporate office in effort to achieve consistent
targets on a monthly basis.
. Created marketing programs in conjunction with the
marketing department and special sales to roll out to
customer base via cold calls, emails, training seminars,
webinars, and participation at various events and trade
shows. Promoted convention and trade show participation by
coordinating event space, displays, props, special
appearances and by coordinating with sponsoring
professional trade associations.
. Contacted and negotiated pricing concessions from suppliers
along with setting up, maintaining, and managing
complicated long term pricing structures and strategies.
. Regular vendor and industry contact to monitored market
conditions, product innovations, and competitors' products,
prices, and sales.
. Project Manager on Six Sigma project on our North American
vendor oil program. Assembled a team from various
departments to identify and solve delivery, product, and
invoicing issues. Identified root cause in several parts of
the invoice and billing process that we were able to
restructure the program using lean principles
of efficiency and based on optimizing the process. The
success of the project also required the participation of
the three major oil vendors that we partnered with. The
outcome was such a success that the new procedures have
been and are still being implemented with other vendors.
. Point person for SAP program changes, testing, and internal
and external training. Worked with IT department to find
glitches in system and determine fix. Upon implementation
of those fixes I performed testing on the system to make
sure the updates work. Once testing was complete I trained
internal and external users on the system updates.
. Performed administrative duties, such as preparing sales
budgets and reports, keeping sales records, and filing
expense account reports. Also designed and implemented
reporting metrics for the different departments within the
Aftermarket Parts Sales and Marketing team.
. Travel 60%
2005-2006 Servants Heart Foundation, Newport Beach, CA
Assistant Foundation Director
. Responsible for overseeing the employees, administrative
policies, procedures, and managing the foundation and the
five other corporations owned and operated by the
benefactor.
. Researched the charitable organizations that submitted
grants for funding to the foundation. This research would
include the history of the charity, fiscal health, the
management structure, their financials, their rating, and
who were the benefactors of their assistance.
. Provided employees with guidance in handling difficult
issues, and in resolving escalated complaints and disputes.
Participated in the day to day work when needed with
employees in order to overcome difficult tasks and
deadlines.
. Project manager for large and small scale foundation events
and responsible for planning and execution once the concept
was finalized. Coordinated services including
accommodations, transportation for participants,
facilities, catering, signage, displays, special needs
requirements, printing, event security, audio-visual
equipment, and other event needs. Hired and managed all
support staff for these events that ranged from fifty to
three hundred invitees. Attended events to manage support
staff and vendors to ensure event success.
. Conducted research, compiled data and prepared papers for
consideration and presentation to the foundation board of
directors.
. Coordinated and directed office services, such as records
and budget preparation, personnel, and personal employees
in order to aid busy CEO. Made complicated international
and domestic travel arrangements for personal and
foundation trips all over the world for CEO and family.
. Travel 35%
2001-2005 Ford Motor Company, Dearborn, MI
Executive Special Liaison
. Executive Special Liaison to senior level executives within
Ford Motor Company. Responsible for resolving highly
sensitive escalated vehicle and legal issues, including
equipment failure, personal injury, lemon law, and vehicle
buy backs, that could be potentially disadvantageous to the
company and to minimizing the potential for litigation
. Contacted source of claim, customer, or customer's legal
counsel in a professional and timely manner to notify them
of initiation of investigation.
. Lead investigator on assigned cases responsible for putting
together a team of field service engineers, technical
personnel, dealer personnel, and other relevant individuals
needed in order to do a thorough investigation. Ordered
tests, created computerized reenactments if necessary,
searched archived files for president, and ordered analysis
of parts to determine cause and effect.
. Analyzed all relevant technical data, vehicle service and
warranty history, investigation reports, and other
pertinent information to determine validity of issues and
culpability on behalf of all parties and rendered a
decision on the case.
. Contacted source of claim, customer, or customer's legal
counsel to explain investigative actions that were taken to
determine cause and advised what if any, actions would be
taken by Ford Motor Company to negotiate resolution to the
mutual satisfaction of all parties involved.
. Respond back to executives expeditiously, in a manner
designed to protect the interests of Ford Motor Company of
potential difficulties in terms of products, dealer issues,
publicity or potential legal issues that could be harmful
to the company and therefore minimizing the potential for
litigation.
. Kept records of customer interactions and transactions,
recording details of inquiries, complaints, and comments,
as well as actions taken. Required to monitor, review, and
analyze trend data on a regular basis to apprise management
of any potential future issues.
. Assigned claims to review special and good will adjustments
given to dealers on behalf of customers, and returns of
parts claimed to be defective. After obtaining and
examining all relevant technical data, reports, and
information I reviewed validity of issues and/or liability
on behalf of the company and approved or rejected claims.
. Performed other related duties and projects as required.
. Participated in training to remain knowledgeable about Ford
Motor company products, procedures, and customer
satisfaction philosophies.
. Project manager on a six month project to develop and
implement an employee recognition program for the Consumer
Affairs Department. Team worked to come up with concept,
criteria for recognition, how the employee of the month
would be chosen and featured. Team coordinated
construction of the board, obtaining current and childhood
employee pictures and facts about the employees life, The
Consumer Affairs Employee of the Month Program was launched
in June of 2002 and featured the employee's pictures,
position within the company, and years of service. The
employee was also asked a set of five random questions from
a group of pre-selected questions that were specifically
designed to give insight in to that person's likes and
dislikes and fun facts about their life.
. Travel 25%
1988-2000 Courville Trucking, Glendora, CA
Partner and Co-Owner Operator
. Owner/Partner in construction trucking business that
provided sand, gravel, asphalt, and other various
aggregates for building and construction sites.
. Responsible for sales, business development, and operations
of the company. Visited potential customers to make sales
presentations and deliver proposals. Created marketing
programs and special sales to roll out to customer base via
cold calls, emails, and participation at trade shows.
Coordinated trade show event space, displays, props, and by
working with sponsoring professional trade associations.
. Dispatched, routed, and tracked over one hundred
subcontractors to various rock plants and construction
sites. Oversaw staff to ensure that the work is
accomplished in a manner consistent with organizational
requirements.
. Negotiated and authorized contracts with equipment and
materials suppliers and monitored contract fulfillment.
. Managed upkeep, maintenance, and repairs to equipment and
vehicles.
. Recommended and authorized capital expenditures for
acquisition of new equipment and property in order to
increase efficiency and services.
. Directed investigations to verify and resolve customer and
shipping complaints.
. Analyzed expenditures and other financial information in
order to develop plans, policies, and budgets for
increasing profits. Monitored spending to ensure that
expenses are consistent with approved budgets.
Education
2012-2018 Irvine Valley College Irvine, CA
Pursuing a degree in Business and Marketing
Volunteer Work
2001-2004 American Cancer Fund Detroit, MI
Donation Coordinator / Fundraising
. Worked with team to raise funds on behalf of the American
Cancer Fund to provide assistance to people with terminal
cancer.
. Participated in fund raising events via telephone drives
and community fundraising events.
. Directed selection and training of volunteer workers to
participate in fundraisers and recruiting additional
volunteers.
. Informed volunteers of responsibilities, policies,
procedures and standards of working with the American
Cancer Fund.
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