Customer Service Manager

RANDOLPH BECK

**** *. ******** ***** JACKSONVILLE, FL 32092

PHONE: 904-***-****

EMAIL: ********@*********.***

PROFESSIONAL PROFILE

An experienced and dedicated professional with multiple years of progressive management, sales, and

banking experience in the Greater Jacksonville region. Self motivated and detailed oriented individual

capable of prioritizing and completing multiple tasks in a high volume, time pressured environment.

Effective communicator with the ability to work with all levels of personnel and management.

PROFESSIONAL EXPERIENCE

American Home Mortgage Servicing, Inc

Default Mortgage Consultant II 2009 to Present

Perform financial analysis that can restructure the mortgage on residential loans in various stages

of default; calculate loan delinquency, perform mock escrow analysis, and make decisions to

what Loss Mitigation choices would be feasible per investor.

Process and establish loan forbearance/repayment plans and loan modifications.

Work with borrowers who are in a delinquent status with their mortgage to process loss

preventative options in an alternative to foreclosure.

Maintain and manage a 200+ loan portfolio according to designated timelines.

Ability to work in a high volume fast paced environment and deliver within tight timelines

Analyzes assigned Real Estate accounts to ascertain and initiate appropriate action, which

include collections, negotiating modifications and repayment plans.

Thorough knowledge of relevant federal/state regulations and the Fair Debt Collection Protection

Act; thorough knowledge of Mortgage Default and/or Collection/Call Center procedures

American Enterprise Bank

Loan Officer 2008 to 2009

Loan officer responsible for origination and processing of VA, FHA, and Reverse Mortgages

Keep accurate daily counts of assignments to provide proper tracking and control of work

received

Service incoming borrower/client inquiries and/or process all incoming documents and handle all

client specific issues

Regions Bank

Branch Representative/Loan Officer 2005 to 2008

Board of Directors for Pine Castle

Customer Service

Responsible for cross selling of all bank products, credit cards, Equity Lines of credit, investments,

checking accounts, savings accounts

Responsible for making sales and increasing profits for the bank’s portfolio

Ironstone Bank

Loan Officer/CRA Manager 2004 to 2005

Origination of retail mortgage loans

CRA Manager for the North Florida Region

Compass Bank

Loan Officer/Team Leader 2000 to 2004

Processed and obtained builder approvals for construction loans

Processes special loan approvals

Community Outreach and Marketing

Gibson Mortgage Company

Loan Officer 1998 to 2000

Originated first, second, and commercials loans

Adherence to underwriting guidelines; determined customer’s debt to income ratio, credit bureau

ratings, and overall credit worthiness

Extensive knowledge of the mortgage industry, secondary market, and government lending

guidelines

Familiar with FHA, VA, and Conventional mortgage requirements

United States Navy

Retired Master Chief, E9 1978 to 1998

Arranged, planned, and trained subordinated in all areas of maintenance and satellite

communications

Managed and maintained all phases of shipboard communications

Directly responsible for developing and maintaining consistent training programs for the ever-

changing world of tele/satellite communications

Managed operating budget for major communication sites globally

Education

East Mississippi Junior College, Scooba, Mississippi 1978

Florida Mortgage Brokers School, Jacksonville, Florida 2000

Florida Community College at Jacksonville, Jacksonville, Florida 2000

RANDOLPH BECK

PHONE: 904-***-****

EMAIL: ********@*********.***

RESUME, Page -2

REFERENCES ARE AVAILABLE UPON REQUEST

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