Customer Service Management

Stephen S. Wadle, CPIM

Address: **** ******** *****, ***** ***, MI 48073

Currently enrolled Cell: 248-***-****; Email: *******@*******.***

at CMU

ERP Graduate

Certificate using

SAP Software

Career Profile

Consistent track

record of success

in achieving a

broad range of

goals.

Led and worked with

cross functional

teams to achieve

immediate positive

results

A creative and

effective strategic

planner and problem

solver at all times

Experience in

Systems

Improvement, SAP

Implementation and

ISO Certification

Skilled with PC

application,

including, MS

Office ( Excel,

Access, Word, Power

Point

& Outlook)

Computer System

(ASK.Manman, SAP

R/3-MM,

PP)

Formal Education

Bowling Green State

University

Degree:

Bachelor of

Business

Administration

Majors:

Production &

Operations

Management,

Procurement &

Materials

Management

Degree:

Bachelor of Science

Major:

Electronic

Technology

Certifications

> Member of APICS

(American

Production and

Inventory Control

Society)

> CPIM

(Certification

Production

Inventory

Management)

certifications in:

JIT, IM, PAC,

MRCP, ST, MP

> Completed AMA's

Management

Skills and

Techniques Seminar

PROFESSIONAL BACKGROUND

Owner/Operator O'Tooles Sports restaurant Novi,

MI 1999-2010

Oversaw the daily operations of the business which included

budgeting, food/labor cost control,

property management and marketing while focusing on exceptional

customer service and food care.

Implemented action plans to ensure food quality, safety, security,

service and cleanliness standard

were met

Implemented Supply-Chain Management system to control cost. Cut costs

by 15%.

Responsible for revenue producing events such as competitive

volleyball and softball

Managed staff resources, provided counseling and developed/coached

team members

Production Supervisor Brush Wellman Inc. Warren, MI

1997-1999

Responsible for all managing aspects of production control for a

global manufacturer and distributor of Beryllium based materials and

products.

Analyzed, designed, trained and implemented a successful SAP

installation

Managed employees: hiring, setting objectives, reviewing and at times

terminating

Conducted Material Management Analysis to increase production and

improve on time delivery

Controlled 2 million dollars of inventory through cycle count and ABC

analysis

Implemented capacity model that improved work scheduling and delivery

performance

Improved communication flow to sales team about customer orders and

delivery dates

Responsible for meeting and improving safety of the work environment

Maintained ISO Certification and any improvements required

Communicated goals and objectives through team meetings

Master Scheduler Andrew Corporation, Orland Park, IL

1995-1996

Maintained the Master Planning Schedule, Capacity Plan and Material

Requirements for

Elliptical Waveguide Connector and assembly cells for a

telecommunication equipment

Led and organized team cell meeting to track and solve product

quality, safety and production issues

Scoped and analyzed new products and product improvements for current

inventory requirements

Initiated Kan-Ban systems that reduced overhead and improved

inventory turn around

Incorporated machine cell manufacturing techniques for current

products, which reduced process

and manufacturing time

Worked directly with sales team and customers to improve forecasting

information achieved and

maintained 98% on time delivery to customer request

Planner/Buyer

1994-1995

Kay-Ray/Sensall, Inc. Mt. Prospect, IL (Division of Fisher-Rosemount,

Emerson)

Purchased material to meet: production schedules, work orders,

rolling forecasts

and inventory levels for measurement and control systems

Analyzed and established commodity blanket orders

Implemented, organized and led Return Material Procedure Team

Worked with ASK, Manman MRP system to maintain inventory utilizing

MRP and ABC analysis

Improved supplier relations by evaluation and comparing price,

quality and economic performance

Worked with metal and plastic fabrication teams

Compared and communicated engineering specifications for material

while updating and improving

Specifications

Contact this candidate