Customer Service Manager
Resume:
Curriculum Vitae
Name: Nazia Ahmed
Address: ***, ****** ******, **** *******, 3150
Telephone: (H) 043*-***-***
(M) 046*-***-***
Email: *************@*****.***.**
Qualifications:
2003 Masters in Economics, University of Karachi
2002 Honors in Economics at
University of Karachi
Further Training
o Completed Certificate lll in Spoken and Written English from
AMES.
o Recently completed Certificate lll in Business Administration
from Set Solutions.
o Certificate in Compliance Training.
Referees:
Mehdi Juddani
Director - Best & Less Travel
Shop 4, 186 Church St, Parramatta NSW 2148, (02) 9407 2300
Angeline Charles
Manager Environmental Planning - Public Land Services
30, Prospect Street, ox Hill, Vic, 3128, 9296 4506, 0408 213
721.
Phillip Wierzbowski
Coast Action / Coast Care Facilitator - Coast Action / Coast
Care
30, Prospect Street, ox Hill, Vic, 3128,
9296 4525, 041*-***-***
Interests:
Listening music and reading books.
Career Summary
Best & Less Travel
Travel Consultant 03 Oct
2011-Till Date
Department of Sustainability and Environment
Administration Officer (work placement) 20th - 24th June 2011
Citi Bank
Citi Phone Banker April 2005 - March
2008
Career Details
03rd Oct 2011 Best and Less Travel
Position Travel Consultant
Responsibilities:
o Providing Customer Service
o Informing Passengers about latest updates/ packages
o Doing Booking for Passengers
o Selling Tickets
20th - 24 Th June 2011 Department of Sustainability and Environment
Position Administration Officer (work placement)
Responsibilities:
o Data entry and library catalogue
o Documentation of work flow processes
o Contact amendments
April 2005 - March 2008 Citi Bank (Pakistan)
Position Citi Phone Banker
Responsibilities:
o Phone Banker
o Greeting of customers
o Resolving the problems / Queries
o Providing information regarding different products / services
o Educating customers about availing those facilities.
Achievements:
o Won a trip to Malaysia by the bank as a reward of the best
performance.
o Won awards on monthly basis for the best performance.
Contact this candidate