Customer Service Assistant

JEANNE K. PENNOCK

P.O. Box *****

Sarasota, Florida 34277

941-***-****

E-mail: *********@***.***

BUSINESS EXPERIENCE

****- **** ************** ******* / ******** Assistant

Charlotte County Rentals . Osprey, Florida

- Clerical, administrative support, personal assistant,

answered phones, typing, computer work, fax, general

office duties.

2008 - 2009 Consumer Research Interviewer

Scarborough Research . Sarasota, Florida

- Called consumers and acquired statistical information

based on company's needs.

.

2006 - 2007 Administrative Assistant

Universal Health Care . Sarasota, Florida

- Data entry of weekly seminar reports, filing

photocopier/laser printer, fax, multi-line, telephone.

Mailing of member provider directories to customers.

- Fill out Medicare part B refund tracer forms to trace

premiums due to customers. Assist customers with basis

questions & referral to customer service for healthcare

service.

- Liaison between customers, doctors' offices and corporate

office.

2001 - 2005 Third Party Processor (Tracer)

Premium Refund Service . Port Charlotte, Florida

- Located FHA mortgagee's with insurance premium refunds due

of unpaid distribute shares and unearned mortgage insurance

premiums from the Mutual Mortgage Insurance Loans.

- Call people, send letters, set up files, properly fill out

forms, and evaluate situations.

1999 - 2001 Appointment Setter

National Express Transfer Link (NEXT Systems) . Sarasota, Florida

- Responsibilities included calling business owners to set

appointments for follow-up by Sales Representatives.

1997 - 1999 Insurance Rater

The Steadman Insurance Group . Sarasota, Florida

- Prepared census reports (medical, life, accident, and

disability) for medical clinics.

- Other clerical duties in billing department.

(Data entry, typing, filing, fax, photocopier, 10-key

calculator, and laser printer.)

1996 - 1997 Receptionist/Secretary

Chenet Staircase & Millworks . Sarasota, Florida

- Front desk and general secretarial duties.

(Data entry, typing, filing, photocopier, fax, multi-line

telephone,

10-key calculator, dot matrix and laser printers.)

1995 - 1996 Owner/President

Pennock's Import & Export Service, Inc. . Sarasota, Florida

- Worldwide distributor of children's educational books and

material, legal, and self-help books.

1989 - 1995 Credit Investigator

Building Supply Credit Association . Sarasota, Florida

- Liaison between Sarasota City, Sarasota County, State of

Florida, and contractors.

- Commercial credit reporting to customers/members.

- Prepared aging reports. Typical office machines skills.

(Computer, fax, multi-line telephone, and photocopier.)

MEMBERSHIPS

National Association for Female Executives

American Red Cross

EDUCATION

Florida CNA Skill Center, Inc.

Certified Nursing Assistant Course Oct. 2011 (Home Health Aide)

California College for Health Sciences,

National City, CA (virtual learning)

School of Business; Major: Finance,

Gen. Education, currently enrolled

University of South Florida, Sarasota, Florida

Major: Business Administration, 1983-1986

Manatee Community College, Venice and Bradenton, Florida

Associate of Arts Degree, Major: General Education, 1980-1983

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