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Customer Service Sales

Location:
Chicago, IL, 60622
Posted:
March 26, 2013

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Resume:

ASHLEY WYETTE WYNNE

**** ***** ******* ******, ********* 3R, Chicago, IL 60622 763-***-**** ***.*****@*****.***

HIGHLIGHTS OF QUALIFICATIONS

• Strong written and oral communication skills

• Ability to deliver presentations and training efficiently and effectively

• Effective working independently or working in collaboration

• Strong leadership skills

• Problem solver

• Takes initiative to exceed program and or department goals

CORE SKILLS

• •

Strong communication skills Capable of working independently or with a team

• •

Analysis, identifying learner needs Executing competent superb onsite logistics

• •

Documenting website procedures High customer service skills

• Writing and conducting evaluations

SUMMARY OF PROFESSIONAL EXPERIENCE

Family Office Exchange; Chicago, IL

Member Services Program Planner Jan 12 – Current

• Designed, developed and facilitated registration and website training for staff

• Created printable job aids, demonstrations and quick reference guides for staff

• Managed, calculated and distributed continuing education credits to event attendees

• Worked in collaboration with SMEs in developing and revising workshop content, developing content and evaluations

• Managed workshop project completion timelines grossing over $400,000 in revenue annually

• Responsible for sourcing venues, negotiating contracts, processing registrations, identifying marketing outlets, implementing

timelines, onsite logistics, budget development and management, and development of learner materials

• Managed event microsites and developed online registration forms using HTML programming on drupal based websites

Meeting and Events Coordinator Nov 10 – Jan 12

• Managed online and onsite registration for 20+ events annually

• Collaborated with event sponsors, hosts, and exhibitors in producing onsite documents and displays

• Developed job aides for internal CRM system

Kramme Family; Chicago, IL

Childcare Provider Jan 09 – Nov 10

• Worked closely with children to achieve developmental milestones

The Tall Ship Windy; Chicago, IL Aug 08 – Nov 08

Office Manager

• Created training manual and job aides for Administration to foster office effectiveness and efficiency

• Developed and implemented marketing strategies for special events

• Utilized customer service skills identifying tourist needs and providing solutions

• Compiled daily revenue reports and reconciliations

Allied Advertising and Public Relations; Chicago, IL

Public Relations Intern Jan 07 – May 07

• Redesigned and trained interns on the ticket-opt-in database, resulting in targeted audience segment lists for each screening

• Planned and organized promotional events in partnership with Administration for new release films.

New York and Company; Minnetonka, MN and Chicago, IL

Sales Associate Dec 03 – Dec 08 (Winter and Summer Seasons)

• Trained new hires on store and merchandising protocol and procedures

• Attained weekly credit targets resulting in customer loyalty and increased sales

EDUCATION

BS, Marketing Sep 03 – Jun 07

DePaul University, Chicago, IL

• Overall GPA 3.13; Major GPA 3.56 – Graduated with Honors

• Dean’s List, National Society of Collegiate Scholars

• President, Alumni Coordinator of DePaul Women’s Rugby Club

• Alpha Kappa Psi Business Fraternity Member (Advertising and Marketing)

Designing Learning Certificate

American Society for Training and Design Mar 13

TECHNOLOGY EXPERTISE AND ADDITIONAL SKILLS

• Very strong knowledge of Windows and Mac operating systems, MS Word, Excel, PowerPoint, Outlook, MailChimp, Survey

Monkey, Qualtrics, HTML Programming, Drupal based websites, various internet applications

• Aptitude for learning new computer software programs

• Intermediate Spanish: conversation, reading, writing

• Strong technical and trouble shooting skills



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