Customer Service Administrative Assistant

Elizabeth Maurelle Cumbie

*** ***** ******* *****, ***. 2A

Palm Springs, CA 92262

Telephone Number: 1-773-***-**** (cell)

Email Address: ********@*****.***

OBJECTIVE/SUMMARY

Seeking long term administrative assistant, reception, concierge, reservationist, and/or customer service job position.

[7 years Reception/Switchboard/Administrative Assistant Experience, Corporate Property Management, Law Firm Conference

Center Reservationist/Concierge, and Non-Profit/Administrative] [3 years Health Club Customer Service Experience, including

Front Desk and Spa Reservationist] [11 years Legal Secretary Experience (including personal assistant duties), all fields of

law, concentrated on Commercial Real Estate, Corporate Mergers, Litigation]

EDUCATION

The Illinois Institute of Art-Chicago, Illinois 2010-2012

Two years (part-time) towards Bachelors of Fine Arts, majoring in Interior Design

COMPUTER SKILLS

PC (stand alone and network) and MAC computers – Proficient in Microsoft Word, Power Point, Outlook, Excel, Adobe

Photoshop, CHANG (Social Services Data Base), Red-e-Soft Reservation and POS/KWI software – Typing Speed: 60 wpm

EMPLOYMENT EXPERIENCE

Program Assistant

Inspiration Kitchens – East Garfield Park

Inspiration Corporation, Chicago, Illinois 02/2011-02/2012 (Non-Profit)

Supported General Manager and team administratively; performed switchboard duties; responded to external and internal

inquiries regarding culinary training program; interviewed and assessed applicants for program; word processing duties

including input and edits of new culinary curriculum; research/write portion of grant application for Director of Training and

Social Enterprise; provided computer assistance to students; prepared/maintained inventories; ordered office supplies (One

year contract for hectic opening of a new restaurant and culinary training program. Each year a new program assistant will be

hired for this non-profit.)

Desk Clerk/Question and Answer Center Site

(Worked on Census assignment/temp jobs while on unemployment compensation until I found permanent employment)

U.S. Census/Department of Commerce, Chicago, Illinois 03/2010 (One month assignment)

Provided a comfortable environment for walk-ins, educated the public about the Census, assisted people completing forms

Front Desk Customer Service and Shop Sales Associate

Equinox Fitness, Chicago, Illinois 07/2007-02/2009 (National Health Club – Lincoln Park location)

Greeted club members ensuring current membership status during check in; sold personal training sessions, and athletic

clothing; trained staff about products and selling techniques; prepared creative displays

Receptionist/Switchboard/Administrative Assistant

The Suites Collection/Friedman Properties, Chicago, Illinois 2005-2006 (Commercial Property Management Company)

Answered hectic switchboard for 25 tenant companies at a property management site (answering each line with company

name and some with 15 or more extensions); assisted office manager and leasing agent; performed word processing duties for

office manager and tenants; received and sorted office and tenant mail; ordered and received voluminous envelopes and

packages for tenants; reserved conference room use; buzzed through visitors to tenants and manager; and monitored camera

of entry on ground floor

Front Desk Customer Service and Spa Receptionist

Fitness Formula Health Club, Chicago, Illinois 2004-2005 (Chicago Health Club -Old Town and Gold Coast locations)

Greeted club members ensuring current membership status during check in, including hectic club traffic times (mornings, lunch,

and evenings); answered busy club incoming phone calls; provided information on classes, sold personal training sessions;

entered reservations for and sold spa services (massage, manicure, pedicure, etc.) and skin care products

Conference Center Coordinator/Reservationist

dla Piper, 203 North LaSalle Street, Chicago, Illinois 2000-2004 (International Law Firm)

Coordinated hectic conference center meetings and events daily (many with large number of attendees-up to 200 people, or it

could be attorneys meeting for 30 minutes with two clients), entered computer reservations for 40+ conference rooms

throughout the conference center and firm; trained other staff to use software; coordinated meeting set ups with various

departments - hospitality, photocopying, IT, and telephone/video conferencing departments; provided concierge and

administrative assistance to clients/attorneys; provided paralegal assistant duties to attorneys if time allowed

Legal Secretary, Manhattan, NY -- London, UK -- Chicago, IL 1988-1999

Performed legal secretary duties for attorneys (usually one partner and two associates) (experience in every field of

law/concentrated on Commercial Real Estate, Corporate Mergers, Litigation) and executive assistant duties to partners (i.e.

paid personal monthly bills, made dinner reservations, ordered car service, made travel arrangements). Werbel, McMillin &

Carnelluti, 711 Fifth Avenue, NY, NY and McKenzie, Phillips, (London office), London, UK; Breed, Abott & Morgan, Citicorp

Center, NY, NY; Gordan, Altman, NY, NY; Holleb & Coff, Chicago, IL

REFERENCES

Available Upon Request

Contact this candidate