Revenue Cycle, Epic

Audrey S. Horowitz

**** ****** **** ***** *************, GA 30044 Phone: 404-***-**** e-mail: ***************@*****.***

CAREER SUMMARY

Healthcare experience with a degree in Business Administration. Demonstrates effective problem solving and analytical

skills in a variety of progressively responsible and challenging assignments.

SUMMARY OF ACCOMPLISHMENTS

EPIC- Super user - Cadence and Resolute

Certified Patient Account Representative

Plan and coordinate daily facility operations for 22 Pediatric Specialty Clinics to ensure functionality of the

department

Responsible for 10 direct report Access staff performing Revenue Cycle

Responsible for process improvement for Specialty clinics

Experience in identifying and implementing special projects that help reduce the overall cost of expenses.

Reduced time to process insurance claims by 50%

Software Knowledge: Microsoft Office, EPIC, SMS, HDX, VISIO

DETAILED CAREER HISTORY

Children’s Healthcare of Atlanta, Atlanta, GA – February, 2008 to Present

Financial Analyst - Revenue Cycle Enhancement - Physician Practices 11/2012- Present

Business Operations Supervisor – Judson Hawk Clinic, Center for Craniofacial Disorders & Dental Clinic 01/2011 -

11/2012

Business Operations Coordinator- Judson Hawk Clinic, Center for Craniofacial Disorders & Dental Clinic 08/2009-

01/2011

Lead Biller - Judson Hawk Clinic and Center for Craniofacial Disorders 01/2009-08/2009

Scheduling Coordinator – Judson Hawk Clinic and Center for Craniofacial Disorders 02/2008-01/2009

Perform data validation/verification processes and procedures to ensure accurate and timely system balancing

between source and destination data

Maintain templates for the scheduling of 22 specialty clinics including: Craniofacial, Spina Bifida and Cystic

Fibrosis

Super User for Epic to enable training of staff on upgrades as they are rolled out into the system

Supervise 10 direct reports who perform Revenue Cycle activities ensuring adherence to policies

Statistical reporting of department goals related to superior customer service and patient volume

Analyze revenue data and identify trends to maintain and improve revenue performance for all clinics

Supervise 10 direct reports including interviewing, hiring, orienting, and developing staff performance

Obtain all information for scheduling patient appointments, including coordinating services with the referring

Physician’s office

Assisted in improving the scheduling for the Providers

Posted all charges for the specialty clinics including entering diagnosis and ICD9 codes, including working with

coding auditor to ensure accuracy of the bill

Sherwood Chiropractic Center – Decatur, GA – February, 2004 – March, 2007

Insurance Processor

.Reduced time to process insurance claims by 50%

Managed all accounts receivables regarding insurance as well as patients with account balances

Managed all contact with attorney’s regarding personal injury accounts

Brought down outstanding collections – reduced accounts payable

Assisted with hiring and training employees

Pleasant Hill Chiropractic Center – Lilburn, GA – March, 1984 – February, 2008

Practice Manager

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Managed 6 FTE’s which included Schedulers, Biller and Chiropractic Assistants

Managed all insurance billing to Medicare, Major Medical Companies, third parties, and individuals

Managed all accounts receivables regarding insurance as well as patients with account balances

Scheduled patient appointments

Researched and administered employee benefits including 401K and health benefits

Managed all vendor relationships

Handled all confidential employee information, including interviewing, hiring, and termination

Computer database administration

EDUCATION

Associate of Science Mount Ida Junior College, Newton

Centre, MA

Bachelor of Business Administration Rider College,

Lawrenceville, NJ

Certified Patient Account Representative Atlanta, GA

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