Customer Service Data Entry

Anquinas Raquel Woods

**** ***** ****** ** ******, GA 30263 770-***-****/ 770-***-****

**********@*****.***

Objective: to secure a challenging and fulfilling position with growth potential

Career Profile

2012-2013 Senior Event Operator Intercall Newnan, GA

• Responsible for setting up, facilitating and monitoring incoming conference calls for assigned clients

• Responsible for the processing incoming conference calls for numerous clients

• Obtaining, entering and verifying requested information (e.g., name, company, title, e-mail address, etc.)

• Answering basic conference call questions,

• Resolving basic issues, providing customer service and adhering to approved scripts

• Proficiency in Suite of office package software

• Demonstrating fluency in English and/or other specified language depending on the position

2012 Tax Preparer Liberty Income Tax Newnan, GA

• Greet all customers in a friendly yet professional manner; make customers feel welcome and comfortable.

• Conducts a thorough in-person interview with potential clients, using the company’s propriety tax software application.

• Provides details to clients concerning appropriate company products and services.

• Completes all related tax forms in accordance with policies, and in compliance with legislation and regulations.

• Checks the “hold” drawer daily and contacts clients for additional information, as necessary, to ensure accurate completion of tax returns.

• Audits all tax return forms for accuracy and completeness (i.e., client signatures).

• Researches tax related questions and issues, and responds to clients appropriately and within a timely manner.

• Monitors on-site client volume and advises supervisor when additional tax preparers are required.

• Maintain a positive image, and meet all customer service standards and productivity levels as set by the Office Supervisor.

• Maintain office image; keep work area neat and clean.

• Resolves client complaints, or refers situations to supervisor (as appropriate) for resolution.

• Performs other duties as required.

2011 Quality Analyst Simos Solutions/Walmart.com, Bremen, GA

• Inspecting shipments to ensure all parcels, pallets are properly packaged for distribution

• Resolving discrepancies prior to shipping; including picking order if package is missing items

• Processing and restocking merchandise

2011 Cashier Firehouse Subs, Inc. Charleston SC

• Provided excellent customer service and current information on all promotions and product knowledge

• Accurately and efficiently rang on registers and accurately maintained all cash and media

• Maintained orderly appearance of all assigned work areas and kept supplies stocked

2010 Customer Service Agent Interactive Response Technologies/Bounce Energy Houston TX

• Met and exceeded answering speed and call handling times on inbound calls

• Researched customer accounts to provide assistance processing payments and provided general information regarding customer’s account status, billing information and information regarding the state of Texas energy policies and regulations

• Established and updated customer accounts

• Processed moves, transfer of service, reconnections and disconnections

2006-2010 Expeditor, Sanmina-SCI Defense and Aerospace Division Huntsville, AL

• Expedited open purchase orders to ensure obligations to internal and external customers were performed in an accurate and timely fashion

• Assisted buyers with formulating and strategizing a procurement plan

• Negotiated and managed subcontracts in support of a subsystem or portion of a major contract.

• Documented requisitions for purchase with associated statement of work, specifications, and additional criteria

• Analyzed and researched vendor proposals to coordinate with Engineering, QA and Programs departments

• Coordinated and conducted vendor on-site surveys, financial background checks, and source selections with SBA Coordinator

• Documented subcontract purchase order in accordance with FAR requirements.

• Generated and communicated open purchase order report daily to enforce timely disclosure of issues

• Maintained and enhanced cross functional team relationships with Purchasing, Planning, Programing, Engineering, Receiving and Accounting departments and suppliers to ensure a real time communication of issues

• Utilized Oracle 11i, order management system to enter and update purchase orders

• Created and maintained filing system for all purchase orders

• Helped to reduce aging purchase orders due with 30 days to < 10% of total purchase orders

2001-2005 Logistics Coordinator/Expeditor, NCR Corporation, Peachtree City, GA

2000-2001 Contractor/Expeditor

• Recognized as a member of the first class to complete Universal Call Center Agents/Parts Analysts training

• Assisted field technicians with locating and submitting parts orders from the closest proximity to customer’s site

• Purchased parts from approved suppliers

• Assisted field technicians with parts identification from internal database

• Processed and entered new suppliers into Oracle 11i, order management system

• Assisted field technicians with researching and tracking order status

• Trained new agents

• Assisted buyers with expediting existing purchase orders

• Processed reverse logistics orders for warranty and defective parts

1998- 2000 Communications Officer, Athens Clark County Police Department Athens, GA

• Answered general and emergency calls

• Dispatched Police, Fire, EMS and Sheriff personnel utilizing two way radio transmission

• Entered pertinent details of all calls and radio transmissions into CAD(Computer Aided Dispatch) system

• Processed data entry and removal of items, and persons into regional and national crime database

• Monitored, processed and maintained files of radio transmissions of Police, Fire, EMS and Sheriff personnel

• Utilized maps to provide assistance with directions to officers and general public

1997- 1998 Lead Supply Technician, Athens Regional Medical Center, Athens, GA

• Delivered medical supplies and equipment to all departments

• Transported patients

• Generated weekly patient billing report

• Processed data entry of patient charge cards

• Conducted inventory of all supplies

• Provided assistance with general departmental inquiries

Education Certifications & Training

University of Georgia, Athens, GA Athens State University, Athens, AL

Trident Technical College, Charleston, SC

Microsoft Intermediate Excel University of Alabama in Huntsville Continuing Ed 2006

WorkReady South Carolina Career Readiness Gold Certification, February 2011

VITA Volunteer, Shiloh Baptist Church, Jonesboro, GA 2004

Georgia State Olympic Law Enforcement Command, Volunteer Athens, GA 1996

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