Customer Service Manager

ACCOUNT MANAGER

PROFESSIONAL SUMMARY

Expert in: Administration ~ Staff Support ~ Policy Interpretation

Versatile, high-energy professional who supports and enhances business initiatives by driving results and contributing to team efforts by accomplishing established goals. Results-oriented with proven success in establishing a lasting presence in new markets, identifying growth opportunities, and initiating strong business alliances

CORE COMPETENCIES

Customer Service ~ Recruitment ~ Sales/Marketing ~ Report Production ~ Organization & Communication ~Data Analysis ~ Client Retention ~ Staff Management & Leadership ~ Budget Planning ~ Administration ~ Growth Strategies

PROFESSIONAL EXPERIENCE

PATHWAY OF TRUTH CHURCH INC, Stockton, CA 1/09 - Present

Non-Profit Account Manager

Oversees the overall strategy of several organizational fundraising and membership programs related to direct response (to include direct mail, email communication, digital search and display advertising and telemarketing); Works closely with Church leadership to ensure accuracy and timeliness of all mailings, identify target markets and lists, analyzes results and provides strategic recommendations. Prepares and distribute supporting documentation for standard renewal or proposal packages. Seeks grant funding using cold and warm leads. Reviews marketing materials, makes purchasing decisions. Manages accounts, negotiates business contracts; performs general accounting tasks

ALAMEDA COUNTY MEDICAL CENTER, San Leandro, CA 4/08 – 10/12

Health Information Supervisor

Managed and provided supervision to clerical and paraprofessional employees and contractors. Established and reviewed standards and work procedures in accordance with the facility’s policies. Assisted director with product review and evaluation; planned work schedules, interviewed, oriented, trained and supervised all departmental personnel. Provided direction regarding all medical record functions for the continuum of care, including transcription, release of information, subpoena requests, record retrieval, retention and storage, physician completion, filing and record completion

KAISER PERMANENTE, Stockton, CA 11/05 - 3/08

Senior Staff Assistant

Provided Office Management and Executive Administrative Support to a team of physicians and administrators; Assisted Chief with product evaluations, scheduled vendor demonstrations, completed background research on companies; Handled all incoming inquiries via telephone, correspondence, and e-mail regarding appointments, claims, and complaints. Coordinated the work of administrative support staff, trained staff on procedures, interpreted and developed policies.

ALAMEDA COUNTY MEDICAL CENTER, Oakland, CA 5/02 – 11/05

Secretary II

Provided administrative support to Department Heads and Coordinators; Evaluated procedures for effectiveness; devised and implemented changes in procedures and forms. Maintained all regulatory accounts, trained and oriented new employees; coordinated quality and regulatory activities. Handled patient complaints which required an overall knowledge of hospital policies and procedures; Transcribed meeting minutes, managed multiple calendars and meeting agendas

Administrative Assistant 6/99 – 5/02

Assisted Director and Recruiters with a wide range of recruitment / administrative activities including: open-enrollment recruitment; Managed New Hire On-boarding process; assisted candidates with application process; Document preparation – job descriptions; target landscape and candidate management. Managed client and candidate feedback forms

RAMAR T. LEGRANDE

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GOLD STAR CHECK CASHING 11/97 -03/99

Senior Teller / Client Relations Coordinator

Opened and closed the branch. Trained tellers on money handling procedures; Opened new accounts and handled account maintenance. Organized and removed expired files. Cross-sold branch products and services; issued pay day loans and accepted payments for utility services.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Master of Arts, Human Resource Management

National University, La Jolla, CA, 04/2008

Bachelor of Science, Business Management

Western Governors University, Salt Lake City, UT, 10/2005

Certificate, Risk Management Consultant

~References available upon request~

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