Customer Service Human Resources

Christi Fournillier

Email: ******@***.***

Cell Phone: 209-***-****

OBJECTIVE: Employment with a company where I can share my skills, experience and customer service orientation as a Human Resources Administrator/Executive Administrator

PROFESSIONAL EXPERIENCE:

Human Resources Administrator/Executive Administrator

Oracle/Sun Microsystems Inc. 04/1999 - 08/2011

Santa Clara/Redwood Shores, CA

HR Support - Compensation & HR Operations (Oracle) 06/2010 - 08/2011

I-9 Sightings for Oracle’s compliance with Federal mandated regulations

Background checks investigations/screenings for applicants’ pre-employment

Researching and responding to HR policy/procedural inquires for customers, managers

Maintain employee records

HR transactions: Status changes, new hire offer approvals

Compile HR statistical data

Support department call center as needed for special projects

Admin Support - Sun's Workers' Compensation Department (after acquisition) 03/2010 - 05/2010

Admin support to Lead Sun Workers' Compensation Manager

Created confidential spreadsheets

Maintained confidential Workers' Compensation files and record keeping

Executive Admin Support (Sun Microsystem Inc. - before Oracle Acquisition) 04/1999 - 02/2010

Calendar Support & Travel Arrangements for 2 Sr. Level Directors simultaneously

Provided administrative support up to 25 Human Resources staff members

Meeting and event logistics management

Drafted vendor and department correspondence

Created and maintained organization charts

Initiated vendor purchase orders; using Oracle applications

Tracked vendor payment and monitored vendor purchase orders

Other general administrative duties ordering supplies, equipment and office setups

In addition to Sun Microsystems' Executive Admin Support role; Human Resources duties to include:

Customer Service HR Representative (Sun Microsystems Inc.) 04/1999 - 02/2010

Managed I-9 H1 Visa reverifications, and I-9 sighting for employment eligibility in the U.S.

Project Coordinator for New Hire Program; groups of up to 25 Bay Area new hires weekly

Coordinated and distributed employee verification letters to financial institutions

Reviewed IT Securities business practices to ensure compliance with on-boarding

Generated monthly data reporting for IT Securities, and business outsource provider

Gathered employees files for external investigations for Federal governing agencies

Worked closely with Legal Dept. to gather legal documents for employees' subpoenas

Responded to customer inquiries

Maintained confidential files for U.S. based employees, including U.S. Federally cleared

Navigated HR applications for research of employee data and data entry

Collected and sorted confidential HR documentation

Distributed HR mailing & courier service processing

Archived highly sensitive employee retention records to company's vendor source

Tracked college intern eligibility for continued employment with Sun

Maintained database for domestic and international address listings for Sun employees

Provided support for third party vendor managing company's unemployment claims

Prepared employee packets for reduction in force, and distributed

Education & Training:

Institute of Business Technology - Received Diploma as Executive Secretary

Council on Education in Management/Personnel HR Assistant

Qualifications & Skills:

Excellent with organizational skills; ability to prioritize workload and problem solver

Excellent customer service skills

Strong team player with the ability to work with little or no supervision

Proficient in computer skills: StarOffice, Powerpoint, Word & Excel

HRIS system navigation: submit, process HR transactions

Strong written and verbal communication

Strong attention to detail

Data entry and research skills

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