Customer Service Human Resources

Carolina Betancur Brown

**** * ******* **. ********** DE 19709 Cell: 301-***-**** Email:

********.*******@*****.*** [pic]

Profile - Self motivated and proactive business professional with over nine

years working in fast-paced and deadline-driven international environment

that requires both teamwork and strong inter-personal skills to handle

multiple demands efficiently, promptly and courteously.

Experience

Inter-American Development Bank, Washington, D.C., 2005 - 2012

Portfolio Management Unit (PMU): Loan Support and Compliance Officer

Responsible for the compliance of 13 projects and supported the Unit Chief

and 21 Portfolio Management Officers with the administration of the overall

portfolio.

. Logged and tracked project documentation and covenant compliance for

infrastructure, financial markets loans and guarantees.

. Interacted with Borrowers and Participant Banks and internal

departments such as Finance, Legal, Risk Management, Environmental and

Social.

. Entered project disbursements and other information into a Loan

Management System (LMS).

. Gathered, reviewed, verified and organized project-related information

for reporting, meetings and presentations.

. Maintained PMU's project mailbox and distribute incoming correspondence

to the responsible officer

. Processed all portfolio memos, waivers and amendments after approvals.

. Processed the unit's project balance confirmation requests from Borrowers

and external Auditors.

. Prepared travel arrangements and expense reports for all project

supervision missions.

. Conducted transfer meetings from Operations to Portfolio Management.

. Created and maintain organizational charts and confidential files.

. Converted over 20 projects from manual monitoring tracking spreadsheets

to a new electronic- -system.

. Liaised and interacted with candidates for PMU staff and consulting

positions, in conjunction with HR.

Kelly services, Washington, D.C., 2002-2005

Secretarial services

Inter American Development Bank (2004-2005):

Provided logistical and administrative support as a Project/Administrative

and Executive Assistant in the following offices: Private Sector

Department, Region 3/Country Division 6, Executive Director's Office for

Colombia and Peru; Executive Director's office for Belgium, Germany,

Israel, Italy, The Netherlands and Switzerland; Executive Director's

office for Croatia, Japan, Portugal, Slovenia and United Kingdom; Legal

Department and the Health Unit.

. Performed special projects as requested, such as creating spreadsheets,

identifying clauses in financing documentation, and collating

department-wide information.

. Follow up with Borrowers and third parties regarding document

requirements.

. Performed research for specific countries and sectors, using the IDB

intranet and Bloomberg.

. Assembled and consolidated documentation for meeting, seminars,

presentations, and reports.

. Prepared, processed and distributed reports, documents and PowerPoint

presentations related to various projects.

. Scheduled meetings, presentations and video/phone conferences and

maintained agendas.

. Prepared and processed administrative forms including attendance records

and leave requests.

. Arranged meetings, prepared agendas and conferences for the Bank's

executive directors, U.S and international authorities.

. Scheduled medical appointments and helped with the annual Health fare.

IMF and World Bank Group (2002-2004):

Executive Director's Office for Benin, Burkina Faso, Cameroon, Cape Verde,

Central African Republic, Chad, Comoros, Democratic Republic of the Congo,

Cote D'Ivoire, Djibouti, Equatorial Guinea, Gabon, Guinea Bissau,

Madagascar, Mali, Mauritania, Mauritius, Niger, Rwanda, Sao Tome and

Principe, Senegal, Togo (IMF).

. Assisted the Executive Director and his Assistants with publication of

a book and with all office administrative tasks.

Executive Director's Office for Argentina, Bolivia, Chile, Paraguay, Peru

and Uruguay (IMF).

. Assisted the Executive Director and his Assistant with the coordination

of his agenda and organization of the office files.

Department of Transportation (World Bank Group).

. Performed duties of Office Assistant, ordered office supplies and

assisted manager with various projects and requests.

Travel Department (World Bank Group).

. Worked as SAP Approval Assistant and Receptionist; assisted Bank

employees with SAP approval, country clearance and various travel

requirements / phone inquiries.

US Airways, Washington, D.C., 2000- 2001

Position: Administration Representative

. Assisted employees with Customer Service and Human Resources inquiries.

. Controlled and maintained all employee personal records and

information.

. Provided support to all Station Managers and their departments.

. Prepared daily reports for managers on duty and processed their daily

overtime coverage.

. Verified and assisted with the bi-weekly payroll.

. Contributed towards the organization of all monthly events such as

meetings, seminars and training sessions.

Education

Bachelor of Arts in Fashion and Retail Management (expected 2014) Art

Institute of Washington, Washington D.C. Expected (2014).

Bachelor of Science in International Business (2009), with honors. Strayer

University, Washington D.C.

Associate in Arts in Business Administration (2007). Strayer University,

Washington D.C.

Languages

Fluent in English and Spanish; Intermediate in Portuguese.

Computer Skills

Microsoft Office; LMS; Track It System (Compliance tracking System);

Concur; PeopleSoft; IDBDOCS; Bloomberg; Human Resources Personnel and

Attendance Software; Lotus Notes; Sabre and GPMS (travel software).

Contact this candidate