Customer Service Accounts Receivable
Resume:
Carole L. Searles
Evanston, Illinois *****
******.*******@*****.***
Customer Service/Collections Representative with over 15 years of
experience
Education
DeVry University, Chicago, Illinois
Computer Science and Business Accounting
Technical skills and knowledge
Proficient in Microsoft Word, Excel, and Outlook
Qualifications
Specialty Pharmacy Reimbursement - Collections Representative
. Processed over 1,500 calls during month
. Consistently exceeded deadlines
. Consistently exceeded revenue goals and expectations
. Consistently performed with creative and innovative approaches
. Extremely positive feedback from customers and colleagues
. Rewards: Recognized for excellent service
Accounts Receivable Coordinator
. Consistently exceeded deadline and goals
. Project Team Leader
. Trained and mentored project team
Credit/Collection Specialist
. Negotiated repayment terms, repossession and skip-tracing to reduce
loss of revenue
. Consistently decreased delinquency on assigned portfolio by minimum of
50%
. Received top recognition awards on a monthly basis
. Trained new and temporary employees
Work Experience
AON Hewitt Navigators, Lincolnshire, Illinois
Customer Service Associate
September 2012 - January 2013
Best Taxi Service, Evanston, Illinois
Driver
November 2010 - Present
CVS/Caremark, Northbrook, Illinois
Specialty Pharmacy Reimbursement - Collections Representative
March 2008-November 2010
Van Ru Credit Corporation, Des Plaines, Illinois
Accounts Receivable Coordinator
September 2003-March 2008
Collector
April 2001-September 2003
General Electric Credit Corporation, Mount Prospect, Illinois
Credit/Collection Specialist
August 1997-April 2001
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