Customer Service Sales

Rosalie B. Lumanog

***** ******* *** *****, ** **203

Mobile: 760-***-**** E Mail: *********@*****.***

Objective

Self motivated professional offers strong communication and quick thinking skills. Works effectively

on teams, as well as independently, in fast faced environments.

Skills

Computer Literate Reliable

Exceptional Customer Service Detail Oriented

Excellent interpersonal skills Diligent

Ability to multi task Trustworthy

Experience

Allied Banking Corporation 07/2009 to 11/2011

Delivered prompt, accurate and excellent customer service.

Guaranteed positive customer experiences and resolved all customer complaints.

Promptly responded to ATM related inquiries from staff, clients, and other banks via phone, e mail

and fax.

Cross trained and provided back up for other department when needed.

Developed more efficient filling system and customer complaint records.

Effectively managed the department’s budget, collection for team building activities, meetings, etc.

Bank of the Philippine Islands 03/2008 to 03/2009

Established new client including enrollment in channel, BPI Save Up Account, credit cards, and

loans.

Excelled in exceeding daily production goals.

Developed new client prospects of referrals.

Managed quality communication, wellness seminar and product representation for each client.

Accurately logged all daily individual production of sales associate for monthly consolidated report

Babe’s Boutique 04/2008 to 12/2011

Received payments by cash or checks, issued receipt for the customers.

Balanced cash drawers at the end of the day and prepared bank deposits.

Monitored the inventory of sales and stocks for reordering to suppliers.

Managed on time payments for credits, taxes and bills.

Developed working relationships with employees.

Education

Centro Escolar University Manila City, Philippines 06/2003 to 03/2007

Bachelor of Science in Business Administration major in Finance

Espiritu Santo Parochial School – Manila City, Philippines 06/1999 to 03/2003

High School Diploma

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