Customer Service Insurance
Resume:
Stephen W. Harrison
**** ******* ****, ********, **. 35616
Home 256-***-**** Cell 256-***-****
E-Mail : abqwjx@r.postjobfree.com
Licensed Property & Casualty Adjuster
Twenty five years of extensive experience in all areas of fire and casualty claims handling. The first thirteen years was with State Farm Fire and Casualty and during the last ten years, I have worked as an independent adjuster and manager with E. A. Renfroe & Co.
Highly trained and experienced in property and casualty claims handling practices, construction practices and damage assessment related to residential and commercial properties.
Extensive experience in effectively communicating and working with homeowners, agents, service providers, contractors, attorneys, local fire and police departments as well as county and state agencies such as sheriff departments and state fire marshal’s.
During my career, I have always retained a reputation for fair, reliable and ethical claim handling practices.
Insurance Education, Licenses and Certifications
February 1987 Attended and successfully completed the State Farm Basic Claim School for residential claim handling.
April 1987 Attended and successfully completed the Vale Tech Estimatic School in Chambersburg, Pa. for building damage assessment and repairs.
October 1987 Attended and successfully completed the State Farm Intermediate Claim program for commercial claim handling.
December 1990 Successfully completed and passed the three part program in General Insurance sponsored by AICPCU.
December 1998 Successfully completed and passed the four part Associate in Claims program sponsored by the American Institute of Chartered Property Casualty Underwriters (AICPCU).
Since 1986, I have attended numerous insurance workshops and seminars. These were related to such topics as flood training, fire and arson investigations, computer based estimating, casualty claim handling and customer service as well as construction training and damage assessment.
Licensed in the following states: Alabama, Texas, Mississippi, Arkansas, Oklahoma, Georgia, North Carolina, Minnesota, and Michigan as well as flood certified by NIFP.
Certified by the following insurance companies: State Farm Insurance, Nationwide Insurance, and American Family Insurance.
Claims Experience
Catastrophe Operations
Since 1987, I have either worked in the field or managed in over fifty catastrophic operations. These have included hurricanes, hail and wind storms, tornadoes, floods, ice storms, earthquakes, and wildfires. Several major operations which I worked were: the San Francisco earthquake of 1989, the Northridge earthquake of 1995, Hurricanes Andrew, Georges, Katrina, Opal, Wilma, Ivan, Ike and numerous others. I have also assisted in other large events such as the Lake Arrowhead wildfires and the extensive ice storm which struck Arkansas, Missouri and Kentucky in 2008. During many of these operations, I have handled first response damage assessment for both residential and commercial losses as it related to the determination of potential insurance claims.
While working for E. A. Renfroe & Co., I have not only handled a large amount of catastrophe claims in numerous states as part of our National Catastrophe Team but I have also managed numerous operations. As a result of my experience level, I have on many occasions been assigned large and difficult claims and this has been true in management assignments as well. As part of my management duties, I have been responsible for also training numerous new claim handlers and performing quality control reinspections in numerous operations.
As a result of my claims handling duties, I have become extremely knowledgeable in estimating all types of property damage claims while utilizing Xactimate, which has become the insurance industry’s principal estimating system. The experience gained using this system has allowed me the opportunity to effectively estimate and management property claim losses.
Regular Claims Experience
Between 1986 and 1999, I was employed by State Farm Fire and Casualty and was working out of the Florence, Alabama claims office. In that capacity, I handled a large volume of fire and casualty losses. These claims included all types of residential and commercial property claims as well as liability and medical payments claims. During that time, I handled a large number of claims involving major structural losses to homes and commercial buildings. Due to the nature of some of these losses, I worked closely with local and state fire departments and other law enforcement agencies as well as local emergency agencies in my area.
During the last four years I was employed with State Farm, I was a member of the regional REACT team. This team was responsible for being the first responders to all types of major catastrophes within the Alabama / Mississippi Region.
Employment History
August 1999 – current E.A. Renfroe & Co.
P.O. Box 361850
Birmingham, Al. 35236
September 1986 – August 1999 State Farm Insurance
P.O. Box 1016
Florence, Al. 35630
September 1979 – August 1986 Muscle Shoals Minerals
Barton, Al.
October 1978 – September 1979 Air Products & Chemicals
River Rd.
Muscle Shoals, Al.
Education
January 1972 – December 1975
University of North Alabama – Florence, Al.
B.S. Degree - Majors – History and Political Science
Minor – Geography
September 1967 – May 1971
Muscle Shoals High School – Muscle Shoals, Al.
References
Bill Alexander
State Farm Agent
307 W. State St.
Muscle Shoals, Al. 35662
Mike Melton
Director, Colbert County Alabama Emergency Management
120 W. 5Th Street
Annex Basement
Tuscumbia Al. 35674
Ronnie May
Sheriff, Colbert County Alabama
201 N. Main Street
Tuscumbia Al. 35674
Susan Forehand
State Farm Team Manager
Southern Zone Operations
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