Customer Service Sales

OBJECTIVE

To obtain a full time position that will enable me to use my strong communication skills, educational background and ability to work well with people.

EDUCATION

West Chester University

Bachelor of Science Degree 2010

Major in English, Minor in Education

Honors: Dean’s List

Montgomery County Community College 2007

Associate Degree in Liberal Studies

Susquenita High School

Diploma, academic curriculum 2003

AWARDS

Eagle Scout, Duncannon, PA, Boy Scout Troop 64 2002

SKILLS

Computer: Microsoft Word, Excel, PowerPoint, Access, HTML Coding, Web Site Administration

Other: Learn concepts quickly, communicate well with others both orally and written, ability to work independently or in a team environment. Independent, hardworking and dedicated employee. Strong leadership qualities and team player.

EXPERIENCE

Nationwide, Jennifer Thomas Agency, Royersford PA

Licensed Insurance Agent 2013

Brought new business to a growing agency while having a high rate of client retention

Trained in numerous areas of sales and customer service

Worked as a team to help other agents compete sales

Gold Toe, Limerick Pa

Sales Associate 11/2012-1/2013

Assist customers with all sales related questions

Complete daily paperwork and tasks

Olive Garden, Collegeville PA

Culinary Assistant & Certified Trainer 6/2010-6/2012

Ensure the kitchen runs properly.

Was responsible that all food went out quickly and in the right order

Performed frequent quality assurance tests on food volume and temperature.

Instructed classes for Olive Garden’s training program that teaches new and existing employees about the company and their service standards at multiple company locations

American Eagle, King of Prussia PA

Sales Associate - Seasonal Position 10/2009-12/2009

Worked with a team to assist customer needs

Stocked merchandise and cleaned store

DaVinci’s Pub, Collegeville PA

Server 10/2008-9/2009

Greet guests, escort to tables, present menus, and ordering

Preparing drinks and check guest identification for alcohol

Balancing nightly sales receipts with register

Wawa, Collegeville PA

Customer Service Associate 6/2007-5/2008

Food preparation

Cash register duties

Customer service

The Brickhouse Restaurant, Pottstown PA

Server 6/2007-5/2008

Greet guests, escort to tables, present menus, and ordering

Preparing drinks and check guest identification for alcohol

Balancing nightly sales receipts with register

Dental Laser Treatment Center, Bally PA

Public Relations Manager 1/2004-8/2007

Responsible for presentation of company through logo, business card, letterhead and stationary

Published articles in Pottstown Mercury informing the public of state of the art procedures

HONORS/Activities

Captain of High School soccer team

Observed in classrooms of local high schools as per education curriculum.

Wrote and executed various lesson plans in classroom setting.

REFERENCES

References available upon request

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