Customer Service Sales
Resume:
Wayne Silverman
*** *** *****, ******, *** *****
******@***.***
Summary:
A resourceful recruitment professional that combines a strong personal work
ethic with principles of team building to meet defined objectives in
business. Expertise in technical, marketing and sales recruitment spanning
several industries including: information technology, telecommunication,
computer products and graphic arts A self-starter, with business training
and superior ATS skills that result in efficient time management,
organization and overall success.
Skills and Accomplishments:
which included Resumix, Taleo, Brass Ring, Ceridian, PeopleSoft,
People Filter and People Click XGSaved over $318,000 in hiring fees in one
year.
Placed professionals Internationally in China, India, Mexico and Central
America.
Introduced and trained hiring managers on Behavioral and Structured
Interviewing techniques
Staffed entire Marketing department in 51 days.
Developed a hiring process that increased internal customer satisfaction.
Increased employee retention 37% in two years.
Introduced and Implemented a Diversity Hiring Program
Developed a successful Open House Plan resulting in 27 hires.
Increased Internet presence by 60%.
Initiated an Internet screening program for technical applicants.
Reduced hiring cycle from 45 days to 25 days on average
Taught managers how to use automated tracking systems which included
Resumix, Taleo, Brass Ring, Ceridian, PeopleSoft, People Filter and
People Click XGSaved over $318,000 in hiring fees in one year.
Hired 127 professionals in 100 days
Professional Experience:
Fujitsu America, Inc. Schaumburg, Illinois
10/10 to Present
Corporate Principle Recruiter-responsible for recruiting Program Managers,
Senior Project Managers, Global Enterprise Professionals, Account
Executives, Sales Engineers, Customer Premise Engineers, Administrators,
Customer Service and other specialty personnel for AT&T
Telecommunications. Specialist in recruiting Microsoft technology with
responsibility for diverse projects across the United States and Canada.
In charge of continued growth in the AT&T practice and enlarging Fujitsu's
foothold in this account. Increased the number of Technical Project Mangers
to 135 in various locations which include: Hoffman Estates, IL., Atlanta,
GA., Bedminister and Middleton, NJ., St Louis, MO. and San Ramon, Ca.
branches.
Developed a plan to staff multiple Project Managers at once into PMO
Practice.
Streamlined candidate submissions to within 48 hours of receipt of new
candidates
Increased average new hire rate at AT&T from 1 to 6 a month during 2012.
Responsible for initiating automated sourcing techniques using Talent Hook
and Broadlook
Met or exceeded client expectations and corporate goals in 2012
Verizonbusiness Corporation, Chicago, Illinois
10/06 to 10/10
Talent Acquisition Specialist-responsible for recruiting Sales Directors,
Sales Managers, Marketing Managers, Global Enterprise Professionals,
Account Executives, Sales Engineers, Customer Premise Engineers,
Administrators, Customer Service and other specialty personnel.
Closed over 386 requisitions in a two year period
Average requisition load of 43 openings across the USA.
Created a Diversity sourcing plan that was adopted by leadership to enhance
the company goal of 50% hiring for 2010.
Filled over 136 positions in the first 9 months of 2010 to exceed the
company goal.
Reduced days to fill from 88 days to 38 days across the organizations I
supported.
Westell Technology Corporation, Aurora, Illinois
4/06-9/06
Contract Recruitment Specialist- responsible for recruiting SME
professionals with the following skills and expertise: J2EE, Java /J2ME,
C++, Palm OS, WinCe, Wifi, WiMax, Developers, Hardware Engineers, Software
Engineers, System Engineers, Project Managers, Programmers, Sales
Engineers, and Factory Automation professionals.
Built pipeline of technical individuals for hard to fill positions
Filled 21 developer positions in 28 days
Shortened hiring cycle by 45% by instituting best hiring practices and
procedures.
Sourced, recruited, screened and hired technical professionals in IT,
Engineering and Sales.
Telular Corporation, Vernon Hills, Illinois
4/05-4/06
Senior Strategic Recruitment Manager-responsible for marketing, sales,
telecommunications engineers, hardware/software/mechanical engineers,
computer programmers, IT managers, financial, procurement and
administrative professionals for the company's Telecommunications and Fixed-
Wireless operations.
Supported managers in remote locations in Atlanta, Florida and New York as
well as the corporation headquarters in Vernon Hills, Illinois.
Placed professionals internationally in China, India, Mexico and Central
America.
In charge of securing all contract labor without the use of temporary
agencies.
Saved the corporation over $318,000 the first year in hiring fees.
Outsourced, counseled and prepared resumes for co-workers that were
dismissed during the company reorganizations.
WESTWIND SELECTION CONSULTANTS, INC. 10/94-03/05
(The Following are Contract Recruitment Assignments Specializing in
Technology and Sales)
Motorola CGISS Staffing Department, Schaumburg, Illinois 12/03-
04/05
Johnson Controls, Milwaukee, Wisconsin 03/03--11/03
United Information Technology, Barrington, Illinois 03/02--
03/03
ADP Dealer Services, Hoffman Estates, Illinois 06/01--
03/02
SilverStream Software, Itasca, Illinois 12/00--
05/01
VoiceStream (T-Mobile) Wireless, Chicago, Illinois 10/00--
12/00
SBC DataComm, Mt. Prospect, Illinois 07/00--11/00
ADP Dealer Services, Hoffman Estates, Illinois 02/00--
07/00
Dean Witter -Discover Card, River Woods, Illinois 08/99--
01/00
Net.Work Data Systems, Rolling Meadows, Illinois 05/99--07/99
Boise Cascade Office Products, Itasca, Illinois 12/97--
05/99
Rockwell Electronic Commerce Division, Wood Dale, Illinois 06/97--
11/97
Westell Technology, Aurora, Illinois 12/96--06/97
Ajilon Staffing, Chicago, Illinois 06/96--
12/96
Origin Technology in Business, Roseann, Illinois 10/95--06/96
EDUCATION
Columbia University, New York, New York
PROFESSIONAL AFFILIATIONS
Technical Recruiters' Network (TRN), Chicago, Illinois. Oak brook Group of
Human Resource Professionals
CERTIFICATIONS
AIRS Recruitment Lab
AIRS Diversity Recruiter
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