Engineer Software

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CAREER OBJECTIVE:

Looking for a challenging position in IT support/Desktop support to pursue

and utilize my talents and apply my skills & to work for a reputed

organization for mutual growth & benefit.

PROFILE SYNOPSIS:

. Overall experience of 5 Years in the areas of Hardware, Networking,

and Technical Support in assignment.

. Extensive experience in planning, installation, administration and

maintenance of LAN, analysis of network security needs, systems

administration and customer support for computer and software up

gradation.

. Insightful knowledge in Switching & Routing,, System Administration

on Windows 2000 and Security & Controlling Access in user-level as

well as network-level

. Ability to adapt to new environments and meet deadlines.

PROFESSIONAL EXPERIENCE:

Career summary in uae as a Hardware & Networking Engineer

Name of organization: Hatim Al Jouhar Est., Abudhabi, UAE

Designation: IT Support Engineer

Period: (2011 to till date)

Job Description:

Networking

Plan, design, install and configure LAN as per organizational requirements,

governed by communication protocols.

Familiar with hardware tools like servers, printers and networking devices

Installed and configured DHCP Client/Server

Installing, configuring and administering network technologies & software

applications

Backup Management, Reporting and Recovery

Troubleshoot the problems to customers via online (team viewer & ammyadmin)

Configuration switches, hubs, modems and other networking devices.

Troubleshoot all networking problems to ensure minimum downtime and maximum

availability of network.

Networking and connecting computers within the same organization to enhance

communication

Systems Administration

Discussing with individual staff members who work on the computers what the

problems is in order to figure out

how to help solve the problem. Individual assessments of computer systems to

identify the problems Make frequent

visit to branch offices for repair and technology needs.

Installs and tests computers and related network hardware in a LAN/WAN

environment.

Assist the IT manager in developing and coordinating future network replacement

plans.

Train branch managers with simple network troubleshooting techniques.

Oversee network and server configuration maintenance and management

Ensuring data is backed up on a regular basis using Backup Exec software

Overseeing computer security and anti-virus updates etc.

Providing IT support to computer users within the office

First port of call and initial troubleshooting of IT problems and resolving if

possible.

Technical / Customer Support

Assign user nodes to various devices installed and networked, handle allocation

and protection of user rights, as per company's policies.

Extending high-end technical support on various Servers and ensuring high

customer satisfaction levels.

Ensure prompt resolution of queries put forth by internal / external customers

and maintain high customer satisfaction levels.

Assisting office workers with their computer desktop systems

Providing computer support services both for software and hardware for an

organization's employees

Physical setting up of computers and software system installation for various

computer applications and programs

Identifying and solving any problems that affect computer operating systems

Maintenance and upgrading of computer systems or offering recommendations on

upgrades needed

Training staff and orienting them on how to use computer hardware and software

systems

Troubleshooting routine problems and maintenance of servers

Maintaining other computer peripheral devices such as printers and solving

printing problems if they arise

Installing and configuring the peripherals, components and drivers

Configuring and troubleshooting desktops, laptops and servers

Documentation of all the work done using Excel and MS word.

Preparing monthly work status report and updating technology specific documents

Career summary in India as a Desktop support

Name of organization: Micro Base Inc

Designation: Desktop Support

Period: (2007 to 2011)

Job Description:

. Computer assembling and maintenance.

. Troubleshooting hardware and software problems

. Installing and configuring the peripherals, components and drivers

. Installing software and application to user standards

. Configuring and troubleshooting desktops, laptops and servers

. Familiar with hardware tools like servers, printers and networking

devices

. Excellent troubleshooting skills in complex software and hardware

problems

. Troubleshooting of personal computers. On line Support to customers

concerning their computer problems

. Installing, configuring and administering network technologies

. Backup Management, Reporting and Recovery

. Installing configuring administrating software applications

. Providing Training of troubleshooting of Computer Hardware Devices

. Analyze to determine to Install a typical

PCi.e.,Assembling,Installing,Configuring

. Configuring, Managing and Maintaining Networking Equipments

. Network processing, centralized and distributive network connection

ACADEMIC ACHIEVEMENTS:

. Diploma in Computer Engineering from Mohamed Sathak Polytechnic

college,Kilakarai

(2003-2006) with first class honours

. Diploma in Computer Hardware & Network Engineering from Accel IT

Academy, Trichy

PERSONAL PROFILE

Father's Name : Shahubar Ali

Marital Status : Single

Nationality : Indian

Passport No : G 0159693

Languages known : English, Hindi, Tamil & Malayalam

Visa status : Employment

DECLARATION

I hereby declare that all above information is true and correct

to best of my knowledge

Yours truly,

Raja Mohamed[pic][pic][pic][pic][pic][pic][pic][pic]

R

E

S

U

M

E

S.RAJA MOHAMED

Mobile: +971**-*******

E-mail: **************@*****.***

**************@*****.***

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